Usama Butt
Dubai,United Arab Emirates
Summary
Experienced Export Sales Asst. Manager specializing in industrial gas solutions, driving global business growth through strategic market expansion and client-centric sales strategies. With a successful track record of four years in the industrial gas market, I possess a deep understanding of different gases, their applications, and the specific requirements of diverse industries.
In my role as an Export Sales Manager, I have had the privilege of overseeing and managing the sales operations related to industrial gases, ensuring successful export transactions to various clients and markets around the world.
A core strength of mine lies in identifying potential markets and exploring new business opportunities. By closely monitoring industry trends, staying informed about emerging technologies and regulations, and leveraging my extensive network, I have been able to proactively identify and seize growth opportunities in both established and emerging markets. This proactive approach has allowed me to stay ahead of the competition and position my organization as a leader in the industry.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Export Sales Manager
Brothers Gas Dubai
Dubai, United Arab Emirates
03.2023 - Current
- Developing and implementing export strategies: Creating comprehensive plans to expand the company's export operations, identifying target markets, and formulating strategies to penetrate new regions or countries.
- Managing international sales: Overseeing the entire export sales process, including lead generation, negotiations, order processing, and final delivery to ensure customer satisfaction and achieve sales targets.
- Conducting market research: Staying abreast of global market trends, identifying potential customers, analyzing competitor activities, and evaluating market demand to effectively position the company's products or services in international markets.
- Establishing and maintaining relationships: Building and nurturing strong relationships with international distributors, agents, suppliers, and strategic partners to facilitate business growth.
- Compliance and documentation: Ensuring compliance with international trade regulations, export laws, and customs requirements. Managing export documentation, including licenses, permits, shipping documents, and other relevant paperwork.
- Logistics and supply chain management: Coordinating with logistics providers, freight forwarders, and shipping agents to optimize the export process, manage transportation costs, and ensure timely delivery of goods to customers.
- Team leadership and coordination: Supervising and mentoring a team of export professionals, providing guidance, training, and support to achieve departmental goals and objectives.
- Performance analysis and reporting: Tracking export sales performance, analyzing key metrics, preparing regular reports, and presenting findings to senior management.
- Continuous improvement and market expansion: Proactively identifying opportunities for process optimization, cost reduction, and market expansion. Recommending and implementing innovative strategies to improve efficiency, increase market share, and maximize export revenue.
Export Sales Engineer
Brothers Gas Dubai
Dubai, United Arab Emirates
09.2021 - 03.2023
- Conduct market research and analysis to identify potential export markets and evaluate market demand.
- Develop and execute comprehensive sales strategies tailored to target markets, resulting in significant increase of sales revenue and margins within the first year.
- Build and maintain strong customer relationships through effective communication, technical consultation, and exceptional customer service.
- Provide expertise in industrial gases to customers, offering customized solutions that optimize their processes and drive efficiency.
- Prepare and deliver compelling sales presentations and proposals, effectively communicating the value proposition of industrial gases and securing key contracts.
- Collaborate with cross-functional teams to ensure seamless order processing, timely delivery, and customer satisfaction.
- Track sales performance metrics, analyze data, and generate reports to identify trends, opportunities, and areas for improvement.
- Pitched and presented product information and configuration to customers.
Customer Service Executive
Brothers Gas Dubai
Dubai, United Arab Emirates
01.2021 - 09.2021
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Serve as the primary point of contact for customers, handling inquiries, resolving issues, and providing product information and support.
- Build and maintain strong customer relationships through effective communication, empathy, and personalized service, resulting in a 20% increase in customer retention.
- Manage customer accounts, ensuring accurate and up-to-date information, order processing, and on-time delivery.
- Collaborate with sales, technical, and logistics teams to address customer needs, coordinate deliveries, and resolve any service-related concerns promptly.
- Proactively follow up with customers to ensure satisfaction, gather feedback, and identify opportunities for improvement.
- Provide technical expertise and guidance to customers, offering recommendations on optimal industrial gas solutions for their specific requirements.
- Maintain detailed records of customer interactions, inquiries, and resolutions using CRM systems
Export Sales Coordinator
Brothers Gas Dubai
Dubai, United Arab Emirates
12.2019 - 01.2021
- Provide comprehensive support to the sales team, coordinating all aspects of the sales process, from order entry to delivery.
- Manage customer accounts, ensuring accurate and up-to-date information, pricing, and product availability.
- Process sales orders, including order entry, invoicing, and tracking, ensuring accuracy and adherence to timelines.
- Coordinate with internal teams, such as logistics, operations, and finance, to ensure timely delivery and resolution of customer issues.
- Prepare sales reports, analyze data, and provide insights to the sales team to identify trends, opportunities, and areas for improvement.
- Support the sales team in developing sales proposals, presentations, and contracts, ensuring alignment with customer requirements.
- Act as a liaison between the sales team and customers, addressing inquiries, resolving concerns, and providing exceptional customer service.
- Maintain and update the CRM system, recording customer interactions, orders, and communication for accurate tracking and reporting
Education
Software Engineering -
University of Sargodha
Sargodha / Pakistan 01.2014 - 08.2018
Intermediate of Computer Sceience -
Punjab College
Sargodha / Pakistan 01.2012 - 03.2014
Skills
- Sales and Negotiation
- International and Local Procurement
- Logistic Management
- Business Development
- Problem solving and analytical skills
- Customer satisfaction
- International trade (Export / Import) knowledge
- CRM and ERP systems knowledge
- Team leadership
- Strategic planning
- Customer Service
- Project Management
Languages
Urdu
Native
English
Fluent
Punjabi
Native
Hindi
Native
Arabic
Intermediate
Accomplishments
- Started Export sales to more than 100 Industrial Gas companies in 50 plus countries across the glob.
- Identified the opportunity and started Helium and Bulk Argon business in year 2022, increasing companies profitability by multifold
- Headed and lead the Bulk Helium business for Brothers Gas
- Established long term contacts in most of the Existing customers
- Started supplying and managed the accounts of many Multinational companies like Praxair, Messer, SIAD, SOL, Nippon, Iwatani, Showa Denko etc.
- Gained total confidence from the top management.
- Worked Extensively on Africa, Europe, Asia Pacific and Americas market and started many long term customers.
- Promoted 4 times for ensuring excellent skill sets.
Timeline
Assistant Export Sales Manager
Brothers Gas Dubai
03.2023 - Current
Export Sales Engineer
Brothers Gas Dubai
09.2021 - 03.2023
Customer Service Executive
Brothers Gas Dubai
01.2021 - 09.2021
Export Sales Coordinator
Brothers Gas Dubai
12.2019 - 01.2021
Software Engineering -
University of Sargodha
01.2014 - 08.2018
Intermediate of Computer Sceience -
Punjab College
01.2012 - 03.2014
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