Usama Jameel

Music Tribe & EBW

• Manage Office 365 services such as SharePoint Online, OneDrive for Business, and Microsoft Teams, Exchange Online, Entra AD
• Smooth collaboration and productivity among users
• Creating, managing, and deleting user accounts in on-prem AD Exchange Online and Office 365
• Managing security features like transport rules, spam filters, mailbox auditing, and email retention policies
• Creating and managing distribution groups and contacts for email distribution
• Managing group policies and permission settings
• Synchronizing on-premises AD with Azure AD
• Managing security protocols, including password policies and delegation of administrative permissions
• Managing cloud-based user identities and authentication using multi-factor authentication protocols
• Managing virtual machines involves the creation, configuration, and monitoring of virtualized environments
• Initially, virtual machines are created with specific resource allocations, including CPU, memory, storage, and network settings. Once created, virtual machines are monitored for performance, with adjustments made as needed to optimize resource usage
• Managed Azure resources such as VMs, storage accounts, and databases
• Monitored resource utilization and adjusted allocations to meet performance
• Configure and manage backup solutions for Azure resources to ensure data protection
• Provided second-level support for complex issues involving servers, storage systems, and enterprise applications, ensuring prompt resolution and minimal downtime
• Managed and maintained virtualization technologies (VMware, Esxi), including troubleshooting, and optimizing virtualized environments
• Oversaw backup operations, disaster recovery, and business continuity efforts, ensuring reliable data protection and system availability
• Implementation of security policies provided from info Sec
• Security Audit
• Managing all IT operations and end user’s quires

Lucidwork Fusion:

• Work on dataops (Lucid work fusion & third eye) Project SaaS based solution
• Server health check on every next five hour through ssh
• Services status if it’s not running check their logs
• Resolve disk space issues
• Check Pods status through web UI and ssh as well
• Jobs status running against data source
• Providing user access and roles according

Tapestry:

• Kibana Nine different Production dashboard Monitoring
• Hourly based cycle against exception and alerts as well sent over the email
• Work on incidents on service now
• Pods health check
• Email alerts monitoring and follow up
• Create Incident to push new users into IDM
• Weekly Japan activity

• Installation of All types of Windows OS and Servers
• Managing AD (Active Directory) operations
• Creating User and Groups on AD as per requirements
• Providing remote support to client’s users
• Managing Daily operation of IT support
• Windows Troubleshooting
• Internet Troubleshooting
• Providing Status regarding daily snags to Manager
• Network troubleshooting regarding L1 operations
• Hardware maintenance operations
• Inventory Audit
• Managing IMS of daily operations and resolving issues according to SLA
• Troubleshooting of Software’s and Hardware
• Replacing Hardware components in Laptops and desktops