Usama Mohamed

• Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
• Achieved consistent year-over-year growth through cultivation of new business accounts while retaining existing clientele base.
• Collaborated with marketing to develop targeted campaigns that generated high-quality leads for sales team to pursue successfully.
• Enhanced forecasting accuracy through diligent analysis of historical data combined with current market trends.
• Implemented CRM system improvements that led to more accurate data tracking and better visibility into sales pipeline.
• Negotiated favorable contracts with vendors for improved pricing structures, contributing to overall cost reduction efforts within the organization.

• Opening 2 stores Mall of Egypt - Alex City Center
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.

Opining (Cairo Festival - Mall of Arabia), (City Center Mall), * North Coast (Diplo Street)

• Conduct sales analysis, follow up on market trends, and monitor competition's activity
• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.

• Managed daily operations to ensure smooth functioning of store, maintaining clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Opening Mall of Arabia
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.