Hi, I’m
USAMA RAMZAN
PUBLIC RELATION OFFICER &CHEMICAL ENGINEER.
DUBAI
Summary
Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
5
years of professional experience
4
years of post-secondary education
2
Languages
Work History
MUSTAQBAL MUSHRIQ HUMAN RESOURES MANAGMENT CO L.L.CDUBAI
Owner
04.2023 - Current
Job overview
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Managed 23 employees by supervising daily tasks.
- Supported company goals through careful reinvestment of profits.
- Aligned branding initiatives and sales strategies with client goals.
- Motivated employees to consistently improve performance through company-wide incentive plans.
- Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
- Resolved customer service issues with timely and professional resolutions.
- Developed comprehensive marketing strategies to increase brand awareness and grow the customer base.
- Negotiated contracts with vendors and service providers to secure favorable terms of service.
- Utilized metrics and KPIs to track and measure business performance.
- Developed long-term relationships with key clients, vendors and service providers.
- Oversaw daily business operations and financial decisions to drive profitability and growth.
- Implemented strategic plans to improve performance and increase client acquisition.
- Forecasted and managed budgets to boost cost-effectiveness and profitability.
- Created systems and procedures to streamline business processes and optimize resources.
- Built loyal account base and long-term business relationships with accounts.
- Hired, trained and managed staff to cultivate productive and efficient workforce.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
AL SAQR AL TAYAR PROJECT MANAGMENT CO.ESTDUBAI
Owner
11.2022 - 06.2023
Job overview
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Trained and developed team members to build human capital.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Prepared annual budgets with controls to prevent overages.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Conducted audit inspections and independent checks to verify parts and materials.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
MALIAYT INVESTMENTS DUBAI
Tele sales executive
03.2022 - 10.2022
Job overview
- Educated customers on product and service benefits, explaining features and answering questions.
- Utilized sales techniques to build customer interest and close sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Collaborated with marketing teams to develop and execute promotional strategies.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
AKBARI CHEMICALS LAHORE
Plant Operator
08.2018 - 08.2021
Job overview
- Performed minor mechanical work and routine equipment maintenance.
- Conducted safety inspections and followed safety rules and procedures.
- Followed plant safety procedures, rules, and regulations.
- Followed safety processes and protocols while moving hazardous chemicals and operating heavy machinery to avoid and accidents.
- Stored, retrieved, mixed, and monitored chemicals used in production process.
- Followed all waste handling guidelines to minimize waste generation.
- Safely used various machinery and forklifts during chemical drumming operations.
- Operated chemical processing equipment successfully while adhering to company standards.
- Modified controls to regulate temperature, pressure, feed, and flow of liquids and gases while monitoring outcomes and promoting successful processing.
- Coordinated with other departments on timely delivery of raw materials for production.
- Troubleshot equipment and process issues and restored optimum function to maintain production speed and meet quality goals.
- Calibrated chemical equipment to ensure optimal performance.
- Communicated with supervisors and other personnel to review and discuss process changes.
- Tracked and documented production data to maintain accurate records.
- Successfully operated chemical reactors, pumps and centrifuges to produce commercial-grade products.
- Monitored and adjusted parameters of chemical production process to achieve desired product quality.
- Operated lab equipment for chemical tests and verification of product quality against standards.
- Developed and implemented preventative maintenance procedures for chemical production equipment.
- Implemented safety protocols and procedures for safe, efficient process operation.
- Processed and analyzed test results for chemical mixtures to promote high-quality yield and took appropriate actions to correct undesirable results.
- Organized labels and packages to store current and effective stock items.
- Reduced production downtime 20% through quick problem-solving and rapid equipment repairs, eliminating excessive use of outside repair vendors and overtime.
- Used panel boards, control boards and semi-automatic equipment to control or operate chemical processes and systems of machines.
- Operated forklifts to move packaged materials and chemical supplies and load and unload trucks and railcars.
- Monitored recording instruments, flow meters and panel lights to listen for warning signals.
- Collaborated with technical and supervisory personnel to report or resolve conditions affecting safety, efficiency and product quality.
- Collected and tested FINE PRODUCT samples to complete quality assurance testing and adjust process controls.
- Utilized SCADA to maintain daily logs of volumes, temperatures and pressures of manufacturing equipment.
- Implemented capital improvements to optimize production capabilities and streamline production.
- Added raw materials, monomers, inhibitors, reactants, biocides and surfactants to produce LABSA&ASLES&SULFURIC ACID&SOUP NOODLES
Education
MISALI CHENAB BOYS SECONDARY SCHOOL PUNJAB PAKISTAN
High School Diploma
05.2001
GOVT COLLAGE OF TECHNOLOGY KAMALIAPUNJAB PAKISTAN
Associate of Applied Science from chemical
05.2001
GOVT COLLAGE UNIVERSITY FAISLABAD FAISALABAB PUNJAB PAKISTAN
Bachelor of Science from chemical engineering technology
09.2017 - 08.2021
Skills
Staff Management
Search Engine Optimization
Business launch
Strategic planning
Contract Management
Financial Management
Partnership development
Project Management
Relationship building
Client Service
Business Development
Investor relations
Human Resource Management
Marketing
Operations management
Accomplishments
- Personal details:
- ADDRESS: Hor al anz villa-143 Dubai, UAE
- CONTACT: 0508468909
- WHATSAPP: 00923104063786
- Email : Mianusama7971@gmail.com
Timeline
Owner
MUSTAQBAL MUSHRIQ HUMAN RESOURES MANAGMENT CO L.L.C
04.2023 - Current
Owner
AL SAQR AL TAYAR PROJECT MANAGMENT CO.EST
11.2022 - 06.2023
Tele sales executive
MALIAYT INVESTMENTS
03.2022 - 10.2022
Plant Operator
AKBARI CHEMICALS
08.2018 - 08.2021
GOVT COLLAGE UNIVERSITY FAISLABAD
Bachelor of Science from chemical engineering technology
09.2017 - 08.2021
MISALI CHENAB BOYS SECONDARY SCHOOL
High School Diploma
05.2001
GOVT COLLAGE OF TECHNOLOGY KAMALIA
Associate of Applied Science from chemical
05.2001