Usha Nagaraj
Sharjah,SH
Summary
Result-oriented & self-motivated professional with Product management experience & strong expertise as Sr. Business Analyst/ Product Owner in various industry groups like Retail & Digital Banking, Governance, Risk and Compliance (GRC)
Overview
11
11
years of professional experience
Work History
Senior Business Analyst/Product Owner in GRC
CL Digital
12.2021 - Current
- Spearheaded change management efforts during major system implementations, minimizing disruptions to daily operations while maximizing employee buy-in for new processes.
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
- Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
- Created new analytical systems to boost vital business metrics visibility.
- Implemented Agile methodologies within project teams, increasing overall adaptability and responsiveness.
- Enhanced stakeholder engagement through effective communication of complex data and insights.
- Analyzed competitive landscape through market research activities, providing valuable insights into emerging trends that informed strategic direction.
- Streamlined workflow for better productivity with the implementation of new software solutions.
- Facilitated requirement gathering workshops, resulting in clear project objectives and deliverables.
- Conducted gap analyses to identify discrepancies between current and desired states, leading to actionable recommendations.
- Created dashboards to monitor and track key performance indicators.
Lead Business Analyst/Product Owner
ITC Infotech
03.2021 - 11.2021
- Meet with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and identify and resolve systems issues.
- Lead design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow
- Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
- Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions
- Collaborate in the planning, design, development, and deployment of new applications, and enhancements to existing applications
- Conduct research on software and hardware products to justify recommendations and to support purchasing efforts.
- Functional Knowledge of APIs like REST, SOAP & experience of XML
- Achieved timely delivery of critical projects through effective prioritization of tasks based on urgency, importance, dependencies, resources availability.
- Assisted in change management initiatives by providing clear guidance on process transitions while ensuring minimal disruption to daily operations.
- Led cross-functional teams to successfully execute complex projects within scope, budget, and timeline constraints.
Business Analyst
MetricStream Infotech Private Limited
08.2019 - 03.2021
- Evaluated competitive landscape to inform strategic decisions on product positioning and pricing.
- Collaborated with development team on services and tasks.
- Collaborated with cross-functional teams to develop high-quality products that met customer needs.
- Focused on building critical features up front in order to identify constraints and technical challenges.
- Analyzed customer feedback to identify areas for improvement.
- Articulate product vision in a way clearly understandable to development teams.
- Work closely and build relationships with product managers to obtain subject matter expertise in the project domain and ensure that each release provides business value to end users.
- Perform month end activity to ensure smooth and on time EOM in production.
- Guiding the QA to perform the testing and retesting once the issues are fixed.
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
Deputy Manager/IT Solutions Supervisor
Kinara Capital
02.2018 - 07.2019
- Analyzed and reported performance data, translating findings into practical improvement actions.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
- Increased customer satisfaction levels by developing targeted strategies to address client concerns effectively.
Software Support Officer/Business Analyst
Ujjivan Small Finance Bank
08.2015 - 02.2018
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
- Addressed public questions, complaints and requests and provided necessary assistance.
Assistant Manager - Projects
Khivraj Motors
01.2014 - 01.2015
- Improved project efficiency by streamlining processes and implementing time-saving strategies.
- Collaborated with stakeholders to gather requirements and establish clear objectives for each project.
- Identified opportunities for improvement in existing processes and implemented changes to optimize productivity.
- Built strong relationships with clients by maintaining open lines of communication throughout the duration of each engagement.
Customer Support Executive
Vindhya E-info Media
05.2013 - 12.2013
- Provided customers with updates and periodic statements on service developments and changes in trends.
- Listened to customers' questions and concerns to provide answers or responses.
- Collaborated with cross-functional teams to provide comprehensive solutions for complex customer issues.
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
Education
Bachelor of Information Technology - Information Technology
Kodaikanal Institue of Technology
Kodaikanal,India06.2012
Skills
- Governance, Risk & Compliance
- Agile Methodology
- Product Management
- Project Management
- Forecasting and planning
- User Acceptance Testing
- Data Analysis Expertise
- Process Mapping
- Software Development Lifecycle
- Requirements Gathering
- Business intelligence tools (Power BI)
- Competitive Analysis
- Process Development
- Stakeholder Management
- Business Process Mapping
- Release planning
- Strategic Planning
- HTML and CSS
- Tableau Experience
- Microsoft Office Suite
- SQL and Databases
Accomplishments
- Designed and implemented an innovative workflow solution for a $3 million, 300-employee company.
- Earned the Star Performer Award for 4 years in a row for documenting, redesigning and improving business processes.
- Attended 12th Middle East GRC summit on behalf of CLDigital and involved in Pre-sales activities.
- Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions.
- Create systems models, specifications, diagrams, and charts to provide direction to system programmers.
Timeline
Senior Business Analyst/Product Owner in GRC
CL Digital
12.2021 - Current
Lead Business Analyst/Product Owner
ITC Infotech
03.2021 - 11.2021
Business Analyst
MetricStream Infotech Private Limited
08.2019 - 03.2021
Deputy Manager/IT Solutions Supervisor
Kinara Capital
02.2018 - 07.2019
Software Support Officer/Business Analyst
Ujjivan Small Finance Bank
08.2015 - 02.2018
Assistant Manager - Projects
Khivraj Motors
01.2014 - 01.2015
Customer Support Executive
Vindhya E-info Media
05.2013 - 12.2013
Bachelor of Information Technology - Information Technology
Kodaikanal Institue of Technology
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