Ushus Naveen

HR Operations

• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants. Collaborates with departmental managers to understand skills and competencies required for openings
• Structured and implemented programs and policies in the areas of compensation structures, benefits packages, incentives, and new-employee orientation
• Wrote employee manual covering issues including disciplinary procedures, code of conduct and benefits information
• Developed procedures for improving organization and efficiency while creating, maintaining, and administering all personnel files and managing all documentation related to employment
• Implemented references checks for sensitive positions
• Utilized Oracle HRIS to manage personnel information, track requirements/payroll, and other duties
• Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
• Used technologically relevant digital systems to manage payroll and benefits programs.
• Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
• Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
• Retained 100% protocol on management tools and procedural accuracy.

Administration

• Managed HR Admin team on the renewal of company trade licenses, Fleet insurance and registrations
• Oversee company driver's schedules and provide timely advises
• Oversee office supplies purchase and inventory management
• 
  

• Assist with all internal and external HR-related matters.
• Participate in developing organizational guidelines and procedures.
• Recommend strategies to motivate employees.
• Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment contracts.
• Conducts employee orientation and manage visa process
• Coordinate employee development plans and performance management.
• Perform orientations and update records of new staff.
• Manage the organization’s employee database and prepare reports.
• Payroll processing & management
• Keep up-to-date with the latest HR trends and best practices
• Plan and execute the bi-annual Performance Appraisal cycle in consultation with HR Director
• Review and update company policies (HR & Employee Handbook) as and when required (UAE & GCC)
• Headed HRMS system implementation and training
• HR Representative for ISO audit
• Manage leaver process which includes Exit interviews, EOS review and visa cancellations

• Providing help and advice to customers on products & services
• Communicating courteously with customers by telephone, email, letter and face to face
• Investigating and solving customers' problems
• Taking ownership of customer issues and following problems through to resolution
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Develop service procedures, policies and standards
• Keep accurate records and document customer service actions and discussions
• Analyze statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintaining an accurate record of employees
• Assisting with all HR related queries and resolving employee questions
• Participating in the hiring process by conducting background checks
• Handing over offer letters
• Assisting the HR Manager in conducting employee performance reviews
• Scheduling HR events and maintaining the HR calendar
• Organizing training sessions, workshops, and seminars
• Performing orientation for new employees
• Preparing a detailed report of all HR activities
• Coordinating with the Accounting department with regards to payrolls
• Assisting Campus Recruiter in conducting campus interviews
• Complete documentations for addition and withdrawal of Employee Provident fund

• Assist with day to day operations of the HR functions and duties
• Provide clerical and administrative support to Human Resources executives
• Compile and update employee records (hard and soft copies)
• Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
• Coordinate HR projects (meetings, training, surveys etc) and take minutes
• Deal with employee requests regarding human resources issues, rules, and regulations
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Communicate with public services when necessary
• Coordinate communication with candidates and schedule interviews
• Assist our recruiters to source candidates and update our database