Usman Mushtaq

Responsible for managing and scaling a portfolio comprising of leading F&B brands in the Gourmet, QSR segment.

Worked on improving supply by onboarding key brands on the platform.

Established strong client relationships, serving as the primary point of contact for all account-related inquiries and needs.

Worked on restaurant level operational metrics that can

hamper customer experience on the app.

Responsible to assist startups, as well as established corporate brands to expand their F&B concepts in key performing areas across the UAE .

• Collected customer and market feedback and reported information to company leadership.
• Planned and developed strategies to increase sales territory positioning, exceeding company targets.
• Generated company growth through market expansion and sales.
• Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.

• Handling customer queries and providing feedback. In all opening Pay roll accounts in Corporate, Salary Accounts, Dunning Accounts Sales & Marketing Banking Products, Developing relations with Customers.
• Profitability through cross selling Bank's other products such as personal loans, smart loans and liability accounts, identifying business opportunities by listing new companies.
• Assessed current processes to maximize opportunities for customer satisfaction.
• Liaised between customers, staff and stakeholders to maintain constructive communications.

• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Fostered positive employee relationships through communication, training and coaching.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Resolved employee relations issues and navigated disciplinary proceedings.

• Create strategies to develop and expand existing customer sales, which resulted in a 70% increase in monthly sales
• Collaborated with prospective clients to prepare efficient product marketing strategies and drive business development. Spearheaded all company –wide prospecting, marketing and
  closing endeavor
• Proven ability exhibited through exceeded expectations allowed major clients such as Comcast and Charter to expand into further territories for sales generation
• Developed training modules for use within my direct team and by the organization for other sales teams in the organization