Usman Shahid
Sharjah,UAE
Summary
Dynamic professional with expertise in MS-Windows and Microsoft Office, complemented by strong leadership and team management skills. Proven ability in strategic planning and operations control, enhancing business development and performance optimisation. Adept at fostering client relationships through effective communication, problem-solving, and decision-making. Committed to leveraging skills for continued growth in business development roles.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work history
Operations Manager
Horizon Luxury Transport
Dubai, UAE
2024.12 - 2026.02
- Oversee the end-to-end operations of the luxury transport division, managing premium fleets including Lexus, Tesla, BMW, Audi, and Rolls-Royce vehicles, ensuring superior standards of service and client satisfaction.
- Lead, train, and motivate a multidisciplinary operations team to deliver seamless daily transport services, maintaining punctuality, safety, and professionalism across all assignments.
- Plan and optimize fleet utilization, route efficiency, and driver scheduling to maximize productivity while minimizing operational costs.
- Supervise vehicle maintenance programs, ensuring that all luxury vehicles meet the highest standards of performance, cleanliness, and safety compliance.
- Coordinate closely with corporate clients, VIP customers, and travel partners to understand their transport needs and provide personalized, high-quality service experiences.
- Manage and oversee the complete lifecycle of fleet demo vehicles, including calendar scheduling of requests, booking coordination, vehicle preparation, monitoring utilization, onboarding and offboarding procedures, logistical movement, and accident claim processing.
- Lead and manage fleet sales operations, including quotation issuance, credit application processing, invoicing, sales documentation, payment transactions, vehicle registration, account creation, and first-line handling of aftersales inquiries.
- Coordinate pre-delivery inspection (PDI) requests, vehicle tagging, and ensure all documentation and compliance requirements are completed prior to handover.
- Lead the fleet lease return process and oversee fleet used-car sales operations, ensuring seamless coordination with brand operational leads for vehicle readiness, inspection, and ownership transfer.
- Ensure physical vehicle readiness for resale, maintaining quality standards and smooth transition throughout the sales and transfer process.
- Monitor operational KPIs including service delivery performance, cost efficiency, and client feedback to drive continuous improvement.
- operating procedures (SOPs), and performance monitoring systems to streamline workflow and uphold company standards.
- Collaborate with the finance and procurement teams to manage budgets, control expenses, and ensure timely procurement of vehicles, parts, and services.
- Ensure compliance with all regulatory and company safety standards, managing permits, licenses, and insurance documentation for the fleet.
- Identify business development opportunities within the transport sector and support strategic initiatives to expand service offerings and client base.
- Represent the company in client meetings, vendor negotiations, and corporate partnerships, promoting Horizon Luxury Transport’s reputation for excellence and reliability.
- Dubai, UAE
Business Development/ Fleet Operations
MBK Limousine Company
Dubai
2021.07 - 2024.11
- Manage and coordinate the daily scheduling of vehicles and equipment to ensure timely service delivery and operational efficiency across all client requirements.
- Maintain comprehensive and up-to-date vehicle records, including registration, insurance, and maintenance documentation, to ensure compliance and audit readiness.
- Plan and optimize vehicle routes to achieve maximum productivity, reduce downtime, and enhance service response times.
- Oversee vehicle maintenance logs and proactively coordinate with service departments for scheduled maintenance, repairs, and inspections.
- Assess fleet performance, identify mechanical or operational needs, and recommend timely repairs or replacements to minimize disruptions.
- Collaborate with automobile service providers to ensure all vehicles are maintained according to safety and performance standards.
- Maintain accurate inventory records of all fleet assets, ensuring transparency and accountability across departments.
- Serve as the primary point of contact for clients, addressing inquiries, resolving service issues promptly, and ensuring a high level of customer satisfaction.
- Support business development initiatives by building strong client relationships, understanding operational needs, and providing tailored fleet solutions.
- Dubai, UAE
Senior Supervisor-Business Development
Emirates Security Group Trans guard
Dubai, UAE
2017.05 - 2020.06
- Supervise and coordinate with clients for the deployment and installation of new Smart Cash Deposit Machines (SCDMs), ensuring smooth execution and timely delivery of services.
- Lead the operations team in planning, scheduling, and overseeing on-site installation activities while maintaining compliance with company standards and client requirements.
- Act as a key liaison between clients and technical teams, ensuring seamless communication and prompt resolution of customer issues in line with established Service Level Agreements (SLAs).
- Manage the Second-Line Maintenance (SLM) team to ensure technical faults and service interruptions are efficiently identified, addressed, and closed within defined timelines.
- Conduct activation sessions, client training, and ongoing operational support to enhance user understanding and machine performance.
- Oversee the maintenance and real-time monitoring of the Cash Web Portal, ensuring accurate tracking and status updates of all live machines.
- Prepare and review daily SCDM operational and performance reports, and coordinate with the billing department for accurate billing data and financial reconciliation.
- Ensure timely issuance of purchase orders and purchase requisitions for new vendors, maintaining operational continuity and vendor relationship efficiency.
- Drive a culture of customer-focused service excellence, operational precision, and continuous improvement across all assigned functions.
- Dubai, UAE
Administrator Projects-Automotive
Emirates Group Security Trans guard
Dubai, UAE
2011.01 - 2017.04
- Supported administrative functions for trans track project team to ensure effective coordination and documentation across departments.
- Assisted in regular scanning and verification of all ATM operating software to maintain system security and functionality.
- Helped manage critical data records while collaborating with operations team to schedule software and machine updates.
- Provided administrative assistance for department by handling correspondence and operational documentation accurately and confidentially.
- Facilitated improvements in administrative procedures to boost productivity and enhance communication among technical and operational units.
- Ensured adherence to organisational standards and reporting protocols to maintain project’s operational integrity and performance goals.
Education
Bachelor of Business Administration - Business Administration
University of Punjab
Lahore 2000.04 - 2004.05
Skills
- MS-Windows
- Microsoft Office
- Leadership & Team Management
- Strategic Planning & Operations Control
- Client Relationship & Communication Skills
- Problem Solving & Decision Making
- Business Development & Performance Optimization
Languages
English
Urdu/Hindi
Punjabi
Courses
- BBC U.K. Language Course
- Advanced Microsoft Excel / Data Analysis
- Business Development & Sales Strategy
- Customer Relationship Management (CRM) Course
- Logistics & Fleet Management Training
Timeline
Operations Manager
Horizon Luxury Transport
2024.12 - 2026.02
Business Development/ Fleet Operations
MBK Limousine Company
2021.07 - 2024.11
Senior Supervisor-Business Development
Emirates Security Group Trans guard
2017.05 - 2020.06
Administrator Projects-Automotive
Emirates Group Security Trans guard
2011.01 - 2017.04
Bachelor of Business Administration - Business Administration
University of Punjab
2000.04 - 2004.05