CRM
USMAN ZAFAR SIPRA
Conquering Major Domains Of B2B Sales, Seasoned Telco Professional, Strategic Planner
Dubai
Summary
ACCOUNT MANAGER (MEDIUM & LARGE ENTERPRISE)– COMMERCIAL DIVISION Profile:
Goal-oriented manager with distinguished experience in Telecom Enterprise Sale industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
1
1
Language
Work History
Account Manager - B2B Business Development
Emirates Integrated Telecommunications Company- DU Telecom
Dubai
02.2016 - Current
- Understanding Du enterprise customers, listening to the customers’ needs, offering end-to-end solutions
- Proposing right product/service mix with the right pricing relevant to the customer in order to increase or maintain the run-rate revenue
- Generating incremental revenue by actively cross and up-selling du solutions especially strategically important solutions, partnering with internal enterprise teams from Datamena & Broadcast, Managed Services and Solutions, Lead
- Management and others
- Intercepting, managing and resolving all client/account issues, complaints and proactively working with appropriate departments/internal teams in order to ensure effective resolution of any/all issues
- Maintaining, progressively enhancing and delivering a positive customer experience, thereby increasing customer and revenue retention
- Adding additional accounts to portfolio and managing them effectively
- Effectively maintaining and retaining existing customers by building long-term relationships
- Building customer base by meeting with potential clients and educating them on the benefits of our products Responding to all inquiries, cancellation requests, and sales requests within specified timeframe Performing collection activities as required Participating in continued education to learn about new products and improved sales techniques Tracking personal sales statistics and submitting them to Line Manager for period reviews Using an existing network of industry contacts to generate new business Achieving sales targets Delivering sales presentations to high-level clients Attending client meetings Maintaining and expanding relationships with existing clients Ensuring systematic monthly collection of customers’ payment and resolving billing issue related to customer’s invoices
- Maintaining healthy revenue, sales growth and profitability Direct professional account management activities
- Maintaining excellent relationship with customers at the management level
- Meeting with clients to gain a full understanding of their business and their Telecom and IT strategy.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
- Prepared sales presentations for clients showing success and credibility of products.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared and implemented strategic growth plans for territory based on company goals and expectations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Communicated product quality and market comparisons by creating sales presentations.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Surpassed sales targets 120% consistently and maintained solid Above Target rankings.
- Increased sales by 30% through effectively training employees, closely monitoring regional and local markets and managing inventories.
- Identified opportunities and cultivated new business through 100 new cold calls per week.
- Increased sales revenue 20% in 2020 and 30% in 2021 while producing over $3 million Amount annually.
- Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 50 long-term accounts.
- Resolved all vendor and account problems efficiently while exceeding sales quotas by 100%.
Senior Account Executive
Emirates Integrated Telecommunications Company
09.2014 - 01.2016
Sales Representative And Back Office Assistant
Emirates Integrated Telecommunications Company, du
04.2013 - 08.2014
Customer Service Executive & Training Executive
WARID TELECOM, ABU DHABI GROUP
07.2008 - 04.2012
Operations Manager
Best Business BPO
04.2012 - 03.2013
Education
Master - Business Administration (Marketing)
Institute of Management Sciences (IMS)
01.2011 - 01.2012
Skills
Effective presentation making and delivering skills
B to B sales
Direct sales
New Business Development
Strategic planning
Account management
Sales presentations
Sales processes
Analytical problem solver
Strategic account development
Solution selling
Extensive personal network
Certification
BCS from “The Global College” in 2004 with specialization in E-Commerce.
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved time efficiency by introducing duverse application for administration tasks.
Software
ERP
Interests
Books, Sports
Timeline
Account Manager - B2B Business Development
Emirates Integrated Telecommunications Company- DU Telecom
02.2016 - Current
Senior Account Executive
Emirates Integrated Telecommunications Company
09.2014 - 01.2016
Sales Representative And Back Office Assistant
Emirates Integrated Telecommunications Company, du
04.2013 - 08.2014
Operations Manager
Best Business BPO
04.2012 - 03.2013
Master - Business Administration (Marketing)
Institute of Management Sciences (IMS)
01.2011 - 01.2012
Customer Service Executive & Training Executive
WARID TELECOM, ABU DHABI GROUP
07.2008 - 04.2012