USMAN ZAFAR SIPRA

Account Manager - B2B Business Development

Emirates Integrated Telecommunications Company- DU Telecom

Dubai

02.2016 - Current

Understanding Du enterprise customers, listening to the customers’ needs, offering end-to-end solutions
Proposing right product/service mix with the right pricing relevant to the customer in order to increase or maintain the run-rate revenue
Generating incremental revenue by actively cross and up-selling du solutions especially strategically important solutions, partnering with internal enterprise teams from Datamena & Broadcast, Managed Services and Solutions, Lead
Management and others
Intercepting, managing and resolving all client/account issues, complaints and proactively working with appropriate departments/internal teams in order to ensure effective resolution of any/all issues
Maintaining, progressively enhancing and delivering a positive customer experience, thereby increasing customer and revenue retention
Adding additional accounts to portfolio and managing them effectively
Effectively maintaining and retaining existing customers by building long-term relationships
Building customer base by meeting with potential clients and educating them on the benefits of our products Responding to all inquiries, cancellation requests, and sales requests within specified timeframe Performing collection activities as required Participating in continued education to learn about new products and improved sales techniques Tracking personal sales statistics and submitting them to Line Manager for period reviews Using an existing network of industry contacts to generate new business Achieving sales targets Delivering sales presentations to high-level clients Attending client meetings Maintaining and expanding relationships with existing clients Ensuring systematic monthly collection of customers’ payment and resolving billing issue related to customer’s invoices
Maintaining healthy revenue, sales growth and profitability Direct professional account management activities
Maintaining excellent relationship with customers at the management level
Meeting with clients to gain a full understanding of their business and their Telecom and IT strategy.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built relationships with customers and community to establish long-term business growth.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Managed accounts to retain existing relationships and grow share of business.
Maintained up-to-date knowledge of competitor products and pricing in market served.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Prepared sales presentations for clients showing success and credibility of products.
Organized promotional events and interacted with community to increase sales volume.
Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Communicated product quality and market comparisons by creating sales presentations.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Devised sales strategies to increase points of distribution, shelf space, product positioning, consumer awareness, trial, conversion and user acquisition.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Surpassed sales targets 120% consistently and maintained solid Above Target rankings.
Increased sales by 30% through effectively training employees, closely monitoring regional and local markets and managing inventories.
Identified opportunities and cultivated new business through 100 new cold calls per week.
Increased sales revenue 20% in 2020 and 30% in 2021 while producing over $3 million Amount annually.
Provided recommendations to promote brand effectiveness and product benefits, resulting in securing 50 long-term accounts.
Resolved all vendor and account problems efficiently while exceeding sales quotas by 100%.

Summary

Overview

Work History

Account Manager - B2B Business Development

Senior Account Executive

Sales Representative And Back Office Assistant

Customer Service Executive & Training Executive

Operations Manager

Education

Master - Business Administration (Marketing)

Skills

Certification

Accomplishments

Software

Interests

Timeline

Account Manager - B2B Business Development

Senior Account Executive

Sales Representative And Back Office Assistant

Operations Manager

Master - Business Administration (Marketing)

Customer Service Executive & Training Executive

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