Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic
Usra Khan

Usra Khan

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Customer Service Executive

Vet Plus Center AAM
11.2023 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
  • Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
  • Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
  • Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
  • Entered data from pet records and office visits into computer system.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
  • Contributed to positive work environment through excellent teamwork and collaboration with staff members.
  • Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
  • Maintained confidentiality of sensitive client information while handling financial transactions accurately.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
  • Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
  • Boosted clinic revenue with accurate billing and invoicing procedures.
  • Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
  • Contributed to team meetings with suggestions for service improvements.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Placed new supply orders, managed inventory and restocked clerical spaces.

Guest Relation Host

IMG WORLDS OF ADVENTURE
11.2021 - Current
  • Responsible for providing excellent customer service while selling and scanning tickets for entry into theme park.
  • Answering Multi-line telephone system to aids guests, direct caller and take messages.
  • Logged guests interaction via email, phone and in person in computer system.
  • Remedying issues quickly and effectively through active listening, conflict resolutions, and dynamic communication skill.
  • Anticipating and attentively handling guest needs or concerns.
  • Organize and log of all property, maintaining of all Lost and Found logs and reports. Gather information to return items to guests, conduct follow-ups on lost inquiries when necessary.

Student Admin (COORDINATOR)

CEDP SKILL INSTITUTE
09.2016 - 10.2019
  • Communication With Parents as Needed
  • Monitoring curricula and course sequencing.
  • Implementing retention strategies to improve outcomes.
  • Conferring and resolving education-related issues and problems with students, parents and school officials.
  • Providing information and coordinating referrals for available programs.
  • Taking Feedback from the student regarding institute overall facility & faculties teaching methods.

Customer Service Executive

RBSS PVT LTD
12.2014 - 08.2016
  • Maintaining solid customer relationship by handling question & concern with the speed & professionalism.
  • Resolving customer complaints, managing database record in CRM, drafting status report on customer service issue.
  • Utilizing internal software and tools to meet customer needs and resolved issues promptly.
  • Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listening to customers, handled concerns quickly and escalating major issues to supervisor.
  • Responding to customer calls and emails to answer questions about products and services.

Education

Bachelor of Arts -

PUNE STATE BOARD
Mumbai, Maharashtra
01.2019

HSC - undefined

MAHARASHTRA BOARD
Mumbai, Maharashtra
01.2014

SSC - undefined

MAHARASHTRA BOARD
Mumbai, Maharashtra
01.2012

Skills

  • PROBLEM SOLVING
  • CUSTOMER SATISFACTION
  • CUSTOMER SERVICE
  • GUEST RELATIONS
  • TYPING
  • CRM, POS, EzyVet

LANGUAGES

ENGLISH
URDU
HINDI
ARABIC

Timeline

Customer Service Executive

Vet Plus Center AAM
11.2023 - Current

Guest Relation Host

IMG WORLDS OF ADVENTURE
11.2021 - Current

Student Admin (COORDINATOR)

CEDP SKILL INSTITUTE
09.2016 - 10.2019

Customer Service Executive

RBSS PVT LTD
12.2014 - 08.2016

HSC - undefined

MAHARASHTRA BOARD

SSC - undefined

MAHARASHTRA BOARD

Bachelor of Arts -

PUNE STATE BOARD

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Usra Khan