Usra Khan
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Customer Service Executive
Vet Plus Center AAM
Sharjah, United Arab Emirates
11.2023 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Boosted clinic revenue with accurate billing and invoicing procedures.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Contributed to team meetings with suggestions for service improvements.
- Transcribed phone messages and relayed to appropriate personnel.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Received and routed laboratory results to correct clinical staff members.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Guest Relation Host
IMG WORLDS OF ADVENTURE
Dubai
11.2021 - Current
- Responsible for providing excellent customer service while selling and scanning tickets for entry into theme park.
- Answering Multi-line telephone system to aids guests, direct caller and take messages.
- Logged guests interaction via email, phone and in person in computer system.
- Remedying issues quickly and effectively through active listening, conflict resolutions, and dynamic communication skill.
- Anticipating and attentively handling guest needs or concerns.
- Organize and log of all property, maintaining of all Lost and Found logs and reports. Gather information to return items to guests, conduct follow-ups on lost inquiries when necessary.
Student Admin (COORDINATOR)
CEDP SKILL INSTITUTE
Mumbai, India
09.2016 - 10.2019
- Communication With Parents as Needed
- Monitoring curricula and course sequencing.
- Implementing retention strategies to improve outcomes.
- Conferring and resolving education-related issues and problems with students, parents and school officials.
- Providing information and coordinating referrals for available programs.
- Taking Feedback from the student regarding institute overall facility & faculties teaching methods.
Customer Service Executive
RBSS PVT LTD
Airoli Navi Mumbai
12.2014 - 08.2016
- Maintaining solid customer relationship by handling question & concern with the speed & professionalism.
- Resolving customer complaints, managing database record in CRM, drafting status report on customer service issue.
- Utilizing internal software and tools to meet customer needs and resolved issues promptly.
- Maintaining customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listening to customers, handled concerns quickly and escalating major issues to supervisor.
- Responding to customer calls and emails to answer questions about products and services.
Education
Bachelor of Arts -
PUNE STATE BOARD
Mumbai, Maharashtra01.2019
HSC - undefined
MAHARASHTRA BOARD
Mumbai, Maharashtra01.2014
SSC - undefined
MAHARASHTRA BOARD
Mumbai, Maharashtra01.2012
Skills
- PROBLEM SOLVING
- CUSTOMER SATISFACTION
- CUSTOMER SERVICE
- GUEST RELATIONS
- TYPING
- CRM, POS, EzyVet
LANGUAGES
ENGLISH
URDU
HINDI
ARABIC
Timeline
Customer Service Executive
Vet Plus Center AAM
11.2023 - Current
Guest Relation Host
IMG WORLDS OF ADVENTURE
11.2021 - Current
Student Admin (COORDINATOR)
CEDP SKILL INSTITUTE
09.2016 - 10.2019
Customer Service Executive
RBSS PVT LTD
12.2014 - 08.2016
HSC - undefined
MAHARASHTRA BOARD
SSC - undefined
MAHARASHTRA BOARD
Bachelor of Arts -
PUNE STATE BOARD