UTHMAN LUKABWE

Work History

BATEEL INTERNATIONAL LLC ( BOUTIQUE)

06.2022 - Current

Engaged customers to enhance in-store experience and provide outstanding customer service.
Packed and wrapped gifts with decorative details to match customer preferences.
Greeted incoming customers and promptly offered top-quality service to assist with product selections.
Prepared orders for customers with wrapped, bagged and boxed items.
Accepted card, cash and cheque payments in POS register system.
Assisted with preparing client presentations and proposals.
Offered excellent customer service by staying on top of pending orders and customer requests.
Tagged products quickly and accurately with price tags and stickers.
Designed visually pleasing in-store and window displays to increase footfall.
Organised displays to promote inventory and encourage customer purchases.
Prepared invoices for customers with large orders or special sales types.
Recommended trending styles, colours and product variations to align with customer preferences.
Merchandised luxury items to promote sales and showcase newly released trends and products.

PRIVATE LIMOUSINE-EXPO 2020

12.2020 - 05.2022

Greeted guests warmly and professionally for positive first impressions.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Answered guest calls and resolved queries promptly and politely.
Delivered first class customer care through polite, professional service.
Maintained excellent product and service knowledge to offer helpful customer guidance.
Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Informed guests regarding events and announcements.
Facilitated check-in and check-out procedures for guests.
Advised guests of current offers and promotions to upsell services.
Checked guests in and out and processed payments according to booking notes.
Reported incidents quickly and accurately following internal procedures.
Handled external requests for benefits and claims support, answering questions and directing individuals to correct personnel for assistance.

KENJOY SUPERMARKET

Arranged product displays to maximise cross-selling opportunities and increase sales.
Assessed inventory to identify restocking needs and minimise shortages.
Coordinated in-store displays according to promotional plans outlined by vendors.
Worked with store management to assess customer preferences and tailor merchandising accordingly.
Implemented planograms and display layouts to optimise product visibility and accessibility.
Developed visual merchandising strategies to enhance product presentation and attract customer attention.
Coordinated with suppliers to secure timely delivery of merchandise, preventing stockouts.