Hima K N
Dubai,United Arab Emirates
Summary
Experienced Guest Service Agent with a Diploma in Aviation and Hospitality Management. Proven track record of delivering exceptional service and exceeding guest expectations. Skilled in front desk operations, reservation management, and problem-solving. Strong communicator and team player committed to enhancing guest satisfaction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Guest Service Agent
PARK REGIS KRIS KIN HOTEL
Dubai, United Arab Emirates
02.2024 - 03.2025
- Welcomed guests upon arrival and made them feel comfortable
- Responded promptly to guest queries, enhancing overall guest experience.
- Overseeing check-in and check-out processes
- Provided professional responses to questions and complaints
- Processed invoices and payments, overseeing front-desk administration
- Provided guests with accurate information on hotel offerings
- Ensuring the accuracy of guest reservations and maintaining well organized records.
- Maintaining the cleanliness and welcoming ambiance of the lobby area.
- Adhering to hotel policies and procedures to guarantee guest satisfaction and safety.
- Identified and corrected discrepancies in guest billing and booking transactions.
Guest Service Agent
CITY SEASONS HOTEL DEIRA
Dubai
08.2022 - 01.2024
- Greeting guests on arrival
- Undertaking front desk service duties
- Administering check-in and check-outs
- Assigning rooms and issuing keys
- Processing guest payments and managing bills
- Resolving problems and dealing with conflict or tension with disappointed guests
In Room Dining (Telephone Operator)
TAJ BAKEL RESORT & SPA
Bekal
12.2021 - 05.2022
- Handling customer service calls
- Attending In Room Dining Calls for customers
- Explaining the menu to the customers
- Write down all information’s clearly
- Highlight special requests
- Ensure correct posting in POS system for communication to the service and kitchen department
- Able to perform all duties and tasks per the tasks required at the outlet
Industrial Exposure Training in Hotel Operations
TAJ BEKAL RESORT & SPA
12.2020 - 01.2021
Education
Certification Course in Aviation and Hospitality Management - Aviation and Hospitality Management
Mangalore University
India 07.2018 - 10.2021
Diploma Course in Aviation and Hospitality Management - undefined
Advance Diploma Course in Aviation and Hospitality management - undefined
Bachelor of Business Administration - Human Resource Management
Shree Devi College Mangalore
India 07.2018 - 10.2021
Skills
- Customer Service
- Financial Transactions Handling
- Reservation Management
- Service Excellence
- Guest Satisfaction
- Conflict Resolution
- Foreign exchange processing
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Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Malayalam
Fluent
Tamil
Fluent
Tulu
Fluent
Personal Information
- Passport Number: S3131188
- Date of birth: 03/05/01
- Gender: Female
- Nationality: Indian
- Marital status: Single
- Visa status: Employment Visa
Custom
I hereby declare that the above details are true to the best of my knowledge and belief. I undertake to produce the appropriate documents on request.
Affiliations
- Classical Dancer
- Travelling
Certification
Certificate of Appreciation for exceptional service and dedication to guests by City Seasons Hotels in 27 January 2023.
References
References available upon request.
Timeline
Guest Service Agent
PARK REGIS KRIS KIN HOTEL
02.2024 - 03.2025
Guest Service Agent
CITY SEASONS HOTEL DEIRA
08.2022 - 01.2024
In Room Dining (Telephone Operator)
TAJ BAKEL RESORT & SPA
12.2021 - 05.2022
Industrial Exposure Training in Hotel Operations
TAJ BEKAL RESORT & SPA
12.2020 - 01.2021
Certification Course in Aviation and Hospitality Management - Aviation and Hospitality Management
Mangalore University
07.2018 - 10.2021
Bachelor of Business Administration - Human Resource Management
Shree Devi College Mangalore
07.2018 - 10.2021
Diploma Course in Aviation and Hospitality Management - undefined
Advance Diploma Course in Aviation and Hospitality management - undefined
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