UULKAN IMANBEKOVA
Sharjah
Summary
Flight Attendant with 2 years of experience in cabin crew role and 2 years in customer service, committed to delivering outstanding customer service and ensuring safety. Skilled in enhancing passenger experiences, with a strong track record of achieving high levels of customer satisfaction. Well-versed in current safety protocols and aircraft operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Air Arabia
03.2023 - Current
- Instruct passengers on safety protocols to ensure their comfort and safety by following company regulations and rules promoting safe environment for both travellers and employees.
- Recognize safety and security risks, collaborating with the Cabin Supervisor to implement corrective measures in line with Standard Operating Procedures (SOPs).
- Ensure compliance with aviation regulations and company policies throughout all cabin operations.
- Administer basic first aid, keeping calm and focused to minimise disruptions to other passengers.
- Deliver exceptional customer service by addressing the individual needs of passengers.
Identify and support passengers experiencing stress or difficulties, following the relevant policies and procedures outlined in the Operations Manual and other applicable guidelines.
Sales Assistant
Qatar Airways Group, Hamad International Airport
09.2022 - 03.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Collaborated with team members to achieve an efficient store environment.
Internship/Assistant Kindergarten Teacher
Turkish Kindergarden Under University
11.2021 - 05.2022
- Created safe and stimulating environment for the children and assisted the staff.
- Implemented creative art projects that encouraged self-expression while developing fine motor skills essential for kindergarten readiness.
- Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual, and social development.
Waitress
Izakaya Bar
06.2021 - 10.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Bellagio Coffeeshop
01.2021 - 06.2021
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
Vocational Degree - Child Care Education
Kyrgyz-Turkish Manas University
Bishkek, Kyrgyzstan07-2022
Skills
- Operating A/C equipment
- Interpersonal communications skills
- Time management and flexibility
- Conflict resolution and de-escalation skills
- Ability to work in a team
- Excellent Customer Service
- Enthusiastic and proactive, with a passion for delivering excellent service
- Respectful, adaptable, and willing to work in a multi-cultural team environment
Certification
- GCAA Cabin crew license valid till 25th of April, 2031
- GCAA medical certificate valid till 18th of April, 2028
Languages
English
Advanced
C1
Russian
Bilingual or Proficient (C2)
Turkish
Upper intermediate (B2)
Kyrgyz
Bilingual or Proficient (C2)
Personal Information
- Date of birth: 14/09/2001
- Nationality: Kyrgyz
Timeline
Cabin Crew Member
Air Arabia
03.2023 - Current
Sales Assistant
Qatar Airways Group, Hamad International Airport
09.2022 - 03.2023
Internship/Assistant Kindergarten Teacher
Turkish Kindergarden Under University
11.2021 - 05.2022
Waitress
Izakaya Bar
06.2021 - 10.2021
Waitress
Bellagio Coffeeshop
01.2021 - 06.2021
- GCAA Cabin crew license valid till 25th of April, 2031
- GCAA medical certificate valid till 18th of April, 2028
Vocational Degree - Child Care Education
Kyrgyz-Turkish Manas University
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