UVINDU SHAMOD WANIGARATHNA
Customer Relationship Officer
Dubai
Summary
Versatile and highly organized professional with a proven track record in office administration, process optimization, and customer relationship management. Skilled in planning, coordination, and resource management to streamline operations and improve efficiency. Adept at communication, team collaboration, and problem-solving to ensure smooth organizational workflows. A proactive and self-motivated individual with a commitment to delivering exceptional administrative support and contributing to overall business success.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
5
5
Certifications
Work History
Customer Relationship Officer
Tropoverse Financial Services
10.2024 - 01.2025
- Perform sales related activities for existing and potential customers to achieve targets
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner
- Created customer support strategies to increase customer retention
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements
Operations Executive IE
MAS Active Linea Intimo
10.2021 - 09.2024
- Enhanced operational processes using proven techniques to maximize productivity
- Managed resources effectively to reduce costs
- Collaborated on operational support tasks to achieve common goal
- Maintained administrative records, managed personnel documentation, and streamlined HR operations
- Collaborated with logistics and procurement teams to ensure timely delivery of materials, inventory accuracy, and efficient utilization of resources
Intern
MAS Active Linea Intimo
03.2021 - 10.2021
- Internship was instrumental in shaping my path to becoming an executive, providing invaluable insights into process optimization and operational management
Customer Service Representative
Web Store (Pvt) LTD
09.2019 - 03.2021
- As a Customer Service Executive in digital marketing, provide top-tier client support, resolve inquiries, and ensure client satisfaction, contributing to successful digital marketing campaigns
- Described product and service details to customers to provide information on benefits and advantages
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat
Education
Bachelor of Science - Natural Resources Management
Sabaragamuwa University of Sri Lanka
Sri Lanka 05.2016 - 05.2021
High School Diploma -
St John's College
Nugegoda, Sri Lanka 04.2001 - 05.2013
Skills
- Organizational and planning skills
- Communication and negotiation
- Analytical thinking and problem-solving
- Team collaboration and leadership
- Self-learning and adaptability
- Proficiency in Microsoft Office Suite, Power BI, and data analysis tools
- Sales proficiency
- Multitasking Abilities
Certification
Excel Power Tools for Data Analysis Power Query, Power Pivot, and PowerBi, Coursera, No expiration date, 2RJ7G79SCHPW
Timeline
Banking Direct Sales Agent(DSA) Operations Training Program, UAE
11-2024
Customer Relationship Officer
Tropoverse Financial Services
10.2024 - 01.2025
Certificate in Work Study, Apex Institute of Management Services
06-2022
Operations Executive IE
MAS Active Linea Intimo
10.2021 - 09.2024
Excel Power Tools for Data Analysis Power Query, Power Pivot, and PowerBi, Coursera, No expiration date, 2RJ7G79SCHPW
05-2021
Intern
MAS Active Linea Intimo
03.2021 - 10.2021
The Sustainable Development Goals A global, transdisciplinary vision for the future, Coursera, No expiration date, TS4U6R8WVVX6
05-2020
Customer Service Representative
Web Store (Pvt) LTD
09.2019 - 03.2021
Bachelor of Science - Natural Resources Management
Sabaragamuwa University of Sri Lanka
05.2016 - 05.2021
Certificate in Preliminary Level on Foundation course of studies in English Language
09-2015
High School Diploma -
St John's College
04.2001 - 05.2013
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