Uzma Khan

• Maintained and managed customer files and databases.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Multitasked to handle diverse customer needs in high-volume and setting, prioritizing tasks to keep up with challenging deadlines.
• Updated account information to maintain customer records.
• Answered product and service questions, suggesting other offerings to attract potential customers.

• Develop, implement and monitor all key functions related to inventory transactions to assure that they are accurate and timely.

• Monitors special order returns, provides reporting and ensures quick returns.

• Keeping the track of prices of each item going higher or lower, updating them time by time.

• Ensure that the unit of measure "IN" is equal to the unit of measure "OUT".

• Maintaining the complete stock in system, adding up the new inventory manually and computerised.

• Advising about the products requirement according to the stock availability or requirement of clients.

• Work with company supply chains to make sure that inventory is on route, on shelves and well-stocked.

• Ensures that staff at Branch are fully conversant with business operation processes and shall be polite and friendly with customer.
• Responsible for all cash flows from the transaction at branch including handling of cash and deposit in vault.
• Observing, receiving, and otherwise obtaining information from all relevant sources about competitor's values of currencies.
• Manages funds to run branch operations in effective manner.
• Ensure compliance with KYC & AIM, policies and procedures, Audit and Central Bank requirements.
• Responsible for determining interbank and open market foreign exchange rates.
• To coordinate with remittance officer and Chief dealer for establishing foreign exchange rates.
• Responsible of buying foreign currencies for export purpose.
• Contact businesses or private individuals by telephone in order to solicit sales for goods or services.
• Responsible for approving all documents regarding export of foreign currencies.