Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Uzma Shamim

Uzma Shamim

Islamabad

Summary

Dynamic professional with extensive KYC and compliance experience at Mashreq Bank UAE. Expertise in data analysis and employee training, leading teams to resolve high-aging cases and improve operational efficiency. Strong commitment to regulatory compliance and customer relationship management, resulting in enhanced service delivery.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant Manager KYC-CIBG Operations

Mashreq Bank UAE
Islamabad
02.2023 - Current
  • Lead daily team huddles to resolve high-aging cases and guide the team for resolution for timely conclusions with no customer complaints.
  • Extract reports, and publish the scrum board for onward presentation in weekly connects.
  • Manage KYC renewals, keeping in view the aging and risk sensitivity.
  • Conduct interim KYCs to rectify any discrepancies raised by the audit/QC team.
  • Assist the manager with data extraction, sampling, and further review in line with RCSA activity.
  • Coordinate with the business, CAMS, and compliance team for seamless KYC execution.
  • Proved successful at working within tight deadlines and a fast-paced environment. Handle trackers for leave, mandatory trainings, cases exceeding internal TATs, and any other tasks assigned by the manager.
  • Use critical thinking to break down problems, evaluate solutions, and give suggestions for further improvement.
  • Developed and maintained courteous and effective working relationships.
  • Communicated regularly with customers to gain insights into their needs.

Senior Officer AML Support

MCB Bank Ltd
Islamabad
01.2017 - 01.2023
  • Developed and delivered compliance training to team members and bank staff
  • Review RCSA reports and monitor overall region branches for timely rectifications.
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Offered internal support for audit, compliance, and reporting activities.
  • Performed periodic reviews and reports on merchants to comply with rules, regulations and
  • KYC requirements
  • Conducted KYC formality reports on questionable accounts and transactions.
  • Adjusted end-to-end KYC process needs to align with workforce capabilities.
  • Consulted with compliance department to create regulatory reports.
  • Supported KYC processes for prospective and existing customers.

Branch Operations Manager

Mcb Bank Limited
Islamabad
03.2012 - 12.2016
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.
  • Maintained friendly and professional customer interactions.
  • Set up and supervised cash shipments.
  • Performed monthly compliance checks.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Engaged employees in business processes with positive motivational techniques.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

General Banking Officer

MCB Bank Ltd
Islamabad
10.2009 - 02.2012
  • Set up and supervised cash shipments
  • Performed monthly compliance checks
  • Met deadlines by proactively managing individual and team tasks and streamlining processes
  • Complied with regulatory guidelines and requirements,
  • Maintained friendly and professional customer interactions
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches
  • Consulted customers to boost product sales and services
  • Engaged employees in business processes with postive motivational techniques
  • Implemented service improvements to enhance sales cycle.

Customer Relationship Officer

Mcb Bank Limited
Rawalpindi
11.2006 - 10.2009
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Created customer support strategies to increase customer retention.
  • Assisted customers with opening accounts and signing up for new services.

Education

M.Sc - Economics

International Islamic University Islamabad
Islamabad -Pakistan

B.Com - Banking, Statistics, Economics, Accounting

Bahauddin Zakaria University
Multan

Skills

  • Self-Motivated
  • Problem Solving
  • Data analysis
  • Regulatory compliance
  • Employee training
  • Audit support

Certification

  • Compliance and AML Manager, Award Level 2, by Henley's Business School
  • Nominated and scheduled training for CCL 3 certification

Languages

Urdu
Native
Native
English
Advanced (C1)
C1
Arabic
Elementary (A2)
A2

Timeline

Assistant Manager KYC-CIBG Operations

Mashreq Bank UAE
02.2023 - Current

Senior Officer AML Support

MCB Bank Ltd
01.2017 - 01.2023

Branch Operations Manager

Mcb Bank Limited
03.2012 - 12.2016

General Banking Officer

MCB Bank Ltd
10.2009 - 02.2012

Customer Relationship Officer

Mcb Bank Limited
11.2006 - 10.2009

M.Sc - Economics

International Islamic University Islamabad

B.Com - Banking, Statistics, Economics, Accounting

Bahauddin Zakaria University

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Uzma Shamim