CrossFit, Rugby, Football, Volleyball, Dancing
Vadim Mihailov
Cabin Crew
New York,NEW YORK
Summary
Accomplished Flight Attendant offering over nine years in international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Cabin Crew Member
Flydubai
Dubai, Dubai
02.2013 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Attended more then 20 workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Calmly resolved more then 10 passenger situations during flight, including disorderly passengers and medical emergencies.
- Oversaw maintenance of all required equipment and sent it out for required services.
Cashier Assistant Manager
Blue Marlin Ibiza
Dubai, Dubai
03.2012 - 01.2013
- Built positive relationships with customers to increase repeat business.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products, increased sales by 10%.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Head Waiter
Armani Hotel
Dubai, Dubai
09.2010 - 10.2011
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of all members of service team, including delegating tasks, training new staff and splitting tips at end of each shift.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Trained at least 20 new staff on restaurant operations and policies to strengthen performance.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Education
Master of Science - Physics Teacher Education
Tiraspol State University
Chisinau, Moldova 09.2006 - 06.2012
Skills
Team Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Cabin Crew Member
Flydubai
02.2013 - Current
Cashier Assistant Manager
Blue Marlin Ibiza
03.2012 - 01.2013
Head Waiter
Armani Hotel
09.2010 - 10.2011
Master of Science - Physics Teacher Education
Tiraspol State University
09.2006 - 06.2012
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