Pentagon 2000
Vahid Mandzic
Logistic & Sales Manager
Dubai
Summary
Results-driven and dynamic professional with a proven record of success in sales, logistics, and operations management. Seeking a pivotal role as a Sales, Logistics, and Operations Manager to leverage a wealth of expertise in strategic planning, team leadership, and industry best practices. Committed to driving business expansion, optimizing logistical frameworks, and elevating customer satisfaction through the implementation of refined strategies and innovative solutions. Dedicated to upholding the highest standards of professionalism and excellence in a fast-paced and dynamic corporate environment.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
8
8
Languages
Work History
Sales Manager
Cyber Automotive Solutions
Dubai
02.2023 - Current
- Cultivated and maintained strong relationships with key clients, resulting in 15% increase in long-term partnerships and 50% rise in overall customer satisfaction.
- Developed and executed comprehensive sales plans, leading to 200% expansion of client base and 80% increase in market penetration in new territories.
- Provided leadership and guidance to sales team, resulting in 35% improvement in sales performance and17% increase in overall revenue generation.
- Collaborated with product development team to align sales strategies with product offerings,
- Implemented customer relationship management (CRM) system, leading to improvement in sales process efficiency and increase in customer engagement and retention.
- Conducted market research and competitor analysis, identifying 45% more opportunities for product differentiation and gaining 30% competitive edge in IT industry.
- Negotiated and closed complex sales deals with high-profile clients, resulting in 25% increase in annual revenue and 30% expansion of company's client portfolio.
- Participated in industry events and trade shows, leading to 100% increase in brand visibility and 20% expansion of professional networks within IT sector.
- Collaborated with marketing team to develop impactful sales collateral and promotional materials, contributing to 50% increase in lead generation and 6% improvement in conversion rate of potential clients.
Logistics and Purchase Manager
Fixperts Contracting
Dubai
09.2019 - 09.2022
- Analyzed data to identify trends in demand and develop strategies to improve efficiency.
- Reviewed purchase requisitions and ensured that meet company policies and guidelines.
- Developed and implemented efficient purchasing system to reduce lead times by 20%.
- Coordinated logistics operations, including transportation, warehousing, distribution and customer service.
- Actively participated in vendor selection processes based on price and quality criteria.
- Collaborated with vendors to ensure quality control standards were met throughout supply chain process.
- Successfully negotiated and managed contracts with suppliers, resulting in cost savings of 10%.
- Liaised between internal departments and external vendors for smooth flow of materials.
- Established relationships with carriers and negotiated favorable rates for freight services.
Procurement Manager
AMS – AUTMOTIVE MANAGEMENT SERVICES
Dubai
02.2018 - 08.2019
- Utilizing JAMIS (as main ERP), to consolidate supply requisitions on purchase orders, based on request and standing offer agreements on place
- Providing directions to purchasing team ensuring prompt processing of supply requisitions
- Created LPO data base outlying quantities, price, vendors, special handling info, dangerous goods, recurring as well as customer info, which established usage history
- This data greatly assisted subsequent deployed purchasing teams with budgeting and forecasting purchases
- Provided training sessions on effective procurement practices for junior staff members.
- Collaborated with cross-functional teams to ensure timely delivery of goods and services.
- Ensured adherence to company policies, procedures, and guidelines related to procurement activities.
- Generated reports on purchase orders, invoices, payments, returns and other relevant information.
- Negotiated contracts with suppliers to obtain favorable terms and pricing
- Analyzed supplier contracts to confirm compliance with company policies and procedures
- Developed and implemented procurement policies and procedures to enhance compliance with company standards
Logistics & Operations Manager
Transworld Aviation
Dubai
04.2014 - 02.2018
- Stream lined logistical operations to ensure timely delivery of critical aircraft parts, minimizing downtime and reducing costs
- Oversaw development and implementation of efficient supply chain strategies, enhancing overall operational efficiency of aviation company.
- Collaborated with cross-functional teams to optimize inventory management, reducing excess stock and mitigating risk of stockouts.
- Implemented rigorous quality control measures to comply with industry regulations and ensure highest standards of safety and operational excellence.
- Conducted regular performance evaluations of logistics processes, identifying areas for improvement and implementing corrective action plans to enhance overall efficiency.
- Managed vendor relationships and negotiated favorable contracts, resulting in cost savings and improved service delivery.
- Developed and maintained strong relationships with key stakeholders, such as airlines, suppliers, and regulatory authorities, to ensure smooth operations and compliance with industry standards.
- Monitored and analyzed key performance indicators (KPIs) to track operational performance, identify trends, and proactively address potential issues before they impact operations.
- Spearheaded adoption of innovative technologies and software solutions to optimize logistical operations and improve overall productivity.
- Conducted regular training and development programs for logistics team, fostering culture of continuous learning and professional growth.
- Coordinated dispatching of 20 drivers to accomplish daily delivery requirements
- Optimized returns and investments by effectively managing and directing distribution operations
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes
- Selected, trained and developed logistics personnel to achieve high-performing teams
Operations & Maintenance Supervisor
DynCorp International LLC
Kandahar
09.2008 - 10.2013
- Analyze large Excel spreadsheets using advanced quantitative methods such as Macros, Pivot Tables, and trend analysis
- Identify systemic problems with materials needed for critical missions across 49 FOBs/Sites
- Communicate job expectations; planning, monitoring, appraising and reviewing job contributions
- Plan and review compensation actions; enforcing policies and procedures
- Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends
- Forecast requirements; prepare annual budget; schedule expenditures; operations vendors
- Track vendor pricing, rebates and service levels
- Review and approve all operational invoices and ensure are submitted for payment
- Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site
- In particular, this includes any issues on-site at client facilities, such as breaking fence or tape residue on flooring
- Communicate customer issues with operations team and devise ways of improving customer experience, including resolving problems and complaints
- Work closely with GM and management team to set and/or implement policies, procedures and systems and to follow through with implementation
- Communicate all operating policies and/or issues at department meetings
- Develop operations systems by determining product handling Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplish operations and organization analyze variances; initiating corrective actions
- Develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shipping
- Analyze process workflow, employee and space requirements and equipment layout; implement changes
- Maintain safe and healthy work environment by establishing, following and enforcing standards and procedures; complying with legal regulations mission by completing related results as needed
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
Education
BBA - Business Administration And Management
Faculty of Economics Tuzla
Tuzla, Bosnia & Herzegovina 08.2001 - 05.2004
Diploma - CPPM - Certified Purchasing Professional Manager
Blue Ocean Academy
Dubai 06.2015 - 04.2016
Skills
Order management
Business development and planning
Sales processes
Extensive personal network
Operations
Review of contracts
Account management
B to B sales
Strategic planning
Relationship building
Coaching and mentoring
Database Management
Sales presentations
Software
Microsoft Office
QuickBooks
Peach Tree
JAMIS (US Government)
Garage Plug
Auto Line
Octa Software
Timeline
Sales Manager
Cyber Automotive Solutions
02.2023 - Current
Logistics and Purchase Manager
Fixperts Contracting
09.2019 - 09.2022
Procurement Manager
AMS – AUTMOTIVE MANAGEMENT SERVICES
02.2018 - 08.2019
Diploma - CPPM - Certified Purchasing Professional Manager
Blue Ocean Academy
06.2015 - 04.2016
Logistics & Operations Manager
Transworld Aviation
04.2014 - 02.2018
Operations & Maintenance Supervisor
DynCorp International LLC
09.2008 - 10.2013
BBA - Business Administration And Management
Faculty of Economics Tuzla
08.2001 - 05.2004