Vaibhav Pradhan
Summary
Customer focused professional with experience in client support and current security operations in Dubai. Skilled in conflict resolution, safety protocols, and delivering secure, high satisfaction service in fast paced environments.
Overview
3
3
Languages
Work History
Customer Service Representative
FirstCry / MakeMyTrip
Dehradun , Uttarakhand
- Resolved high volumes of customer inquiries and complaints across multiple channels, achieving first contact resolution to enhance customer experience.
Security Officer
Paragon elite security services l.l.c
Dubai, UAE
- Coordinated frontline operations, visitor management, and safety protocols to maintain security in a fast-paced environment.
Education
senior secondary - Arts/Humanities
National institute of open schooling
Dehradun, uttarakhand 01-2020
Certificate of Higher Education -
kendriya vidyalaya no.2, hathibarkala, dehradun
Dehradun, uttarakhand 01-2018
Skills
- Security Management
- Access control systems
- Security equipment handling
- Fire safety knowledge
- Fire safety training
- Crime prevention
- Incident reporting
- Incident reports
- Risk assessment
- Safety protocols
- Premises patrol
- Visitor coordination
- Frontline operations
- Customer relationship management
- Customer service
- Responsive communication
- Conflict resolution
- Active listening
- Problem analysis
- Attention to detail
- Team collaboration
- Alertness and awareness
- Report-writing
- Alarm systems operation
- Access control system knowledge
- Customer commitment
Languages
English
Elementary
A2
Hindi
Elementary
A2
Nepali
Advanced
C1
Timeline
Customer Service Representative
FirstCry / MakeMyTrip
Security Officer
Paragon elite security services l.l.c
senior secondary - Arts/Humanities
National institute of open schooling
Certificate of Higher Education -
kendriya vidyalaya no.2, hathibarkala, dehradun