VAIBHAV ROY

• Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
• Generated leads to bring in new client revenue and improve bottom-line profitability.
• Contacted and converted potential customers via telephone, email and in-person enquiries.
• Coached team to build client relationships and exceed sales targets.
• Drew on understanding of key markets to push development of business strategies.
• Launched new product lines with strong retail and marketing strategy.
• Attended prominent industry trade shows, exhibitions and events across UAE.
• Influenced key decision-making and established trust with stakeholders.

• Maximizing profitability and setting/meeting sales targets, including motivation of staff
• Ensuring compliance with health and safety legislation.
• Rank as Best store manager for controlling attrition and showcasing leadership skills.
• I planned communications of the city after deep study of catchment
• Offline-1 have taken care of Hording, newspaper adds, theater adds, school, colleges and society communications
• I personally sat with the communications team and design the communications of the city.
• Online-We launched our campaigns on Facebook and Instagram
• Got good reach and that really helped us in achieving our opening objective.
• Monitored stock levels and wrote timely order supply requests to replenish merchandise.
• Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
• Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
• Understood what drives overall business success and prioritized and delivered quality results.
• Oversaw daily store cleaning and general store maintenance to keep high company standards.
• Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
• Assisted in recruiting, hiring and onboarding store staff.

• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Analyzed and interpreted store trends to facilitate planning.
• Championed adherence to operational best practices and company policies.
• Rotated merchandise and displays to feature new products and promotions.
• Encouraged all employees within department to present positive, exemplary image to customers.
• Coached sales associates in product specifications, sales incentives and selling techniques.
• Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
• Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
• Enforced first-class workmanship among staff for successful delivery of targets.
• Recruited and trained department staff to boost employees productivity.

• Event Referent
• I have given a role of daily manager (store manager of the day) according to planned roster where I have to take care of whole store including all teammates, housekeeping and security guards
• I started doing events and communications for the store with objective.
• I did 54 events in two quarters where each and every event was successful
• Result -Store did EBIT in first year itself
• I got lot of appreciations from my managers and I was known in the country.
• Consult with the company to ensure your strategies are in line with their culture, products, image, and target market.
• Analyze sales merchandising reports and survey results.
• Taking care of range selection.
• Generated company growth through market expansion and sales.
• Achieved exceptional client satisfaction feedback and ratings.

Qualification: Bachelors in Commerce

Institute name -Chandigarh/ India

2007 - 2011