Vaida Riaubaite De Oliveira
Dubai,UAE
Summary
Results – driven aviation professional with 11 years of experience in cabin crew roles. Demonstrated leadership and team management skills in ensuring the highest standards of safety, service and efficiency. Proven ability to handle challenging situations and maintain composure. Exceptional time management, interpersonal and communication skills.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Cabin Supervisor / Team Leader
Emirates Airlines
Dubai, UAE
12.2019 - Current
- Led and supervised a team of cabin crew members, ensuring the highest standards of safety and security are met in line with corporate requirements, local civil aviation, government legislation and international standards.
- Monitored and evaluated cabin crew performance, providing constructive feedback and recognizing outstanding achievements.
- Collaborated with ground staff and other departments to streamline operations and resolve issues promptly.
- Maintained a high level of passenger satisfaction through effective communication and problem solving – ensured customer complaints are fully investigated, managed effectively, documented and appropriate service recovery applied.
- Completed timely, factual and accurate reports, ensuring the management is appropriately informed and provided relevant feedback to other departments to assist with continuous improvement.
- Demonstrated business awareness which contributes positively to business results. This includes a thorough understanding of company policies. Developed and maintained understanding of internal and external factors that effects Emirates business, shared this with cabin crew and proposed workable ideas to enhance customer experience as well as for cost saving/ revenue generation.
Cabin Crew Member
Emirates Airlines
Dubai, UAE
03.2012 - 12.2019
- Demonstrated excellent customer service skills, handling customer inquiries and resolving issues to ensure a positive travel experience (Additional: experience of dealing with high profile customers – CEOs, Royal Families, Ambassadors, Presidents etc.)
- Participated in yearly emergency training drills and responded effectively to in-flight emergencies, prioritizing customer safety and well-being.
Personal Assistance
Leander Group Limited
London, UK
09.2006 - 03.2012
- Provided comprehensive administrative support to executives, managing calendars, arranging meetings and handling correspondence.
- Coordinated travel arrangements, including itineraries, accommodations, and logistics.
- Managed office tasks, such as filing, data entry, and office supply procurement.
- Acted as a liaison between executives and internal/external stakeholders, ensuring effective communication.
Skills
- Highly Effective Time Management and Decision Making
- Leadership and Team Management
- Crisis Management and Emergency Response
- Regulatory Compliance and Safety Protocols
- Customer Service Excellence
- Conflict Resolution
- Working in Multicultural Environment
Education
Diploma - AAT level 2 (Certificate for Accounting Technicians)
Richmond Business School
London, UK 01.2010 - 06.2010
Bachelor's degree - Management & Business Administration (Cum Laude)
Lithuanian Sports University
Kaunas, Lithuania 09.2002 - 06.2006
Socrates/Erasmus student exchange studies - Sports Management
National and Kapodistrian University of Athens
Athens, Greece 01.2004 - 06.2004
Languages
Lithuanian
Native
English
Fluent
Certification
*Business Writing Strategies * Ken Blanchard On Servant Leadership * Defining And Achieving Personal Goals * 20 Habits Of Executive Leadership * Critical Thinking for Better Judgement and Decision Making * Using Emotions to Leverage and Accelerate Change: A Guide for Leaders * Communicating Across Cultures * The Leader’s Guide to Mindfulness * Leadership Foundations: Leadership Styles and Models * Improving Your Listening Skills * Managing Team Conflict * Personal Effectiveness Tips * Giving and Receiving Feedback * Leadership : Practical Skills * Customer Service: Problem Solving and Troubleshooting * Creating a Positive Customer Experience * Leading a Customer- Centric Culture.
Additional Information
Books:
“Surrounded by Idiots” by Thomas Erikson.
“The Magic of Thinking Big” by David J Schwartz.
“Emotional Intelligence” by Gill Hasson.
Hobbies:
- Basketball
- Formula 1
- Interior Design
- Traveling
Timeline
Cabin Supervisor / Team Leader
Emirates Airlines
12.2019 - Current
Cabin Crew Member
Emirates Airlines
03.2012 - 12.2019
Diploma - AAT level 2 (Certificate for Accounting Technicians)
Richmond Business School
01.2010 - 06.2010
Personal Assistance
Leander Group Limited
09.2006 - 03.2012
Socrates/Erasmus student exchange studies - Sports Management
National and Kapodistrian University of Athens
01.2004 - 06.2004
Bachelor's degree - Management & Business Administration (Cum Laude)
Lithuanian Sports University
09.2002 - 06.2006
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