VAILEEMAN LINGESAN
Sharjah
Summary
Results-driven Operations Manager with 10+ years’ experience across healthcare, wellness, retail, and banking sectors. Skilled in operational efficiency, cost optimization, team leadership, vendor management, and budget control. Six Sigma (Advanced) certified with strong expertise in process improvement and CRM tools like Zoho CRM. Proven ability to boost productivity, enhance customer satisfaction, and drive strategic growth through effective planning and execution.
Overview
7
7
years of professional experience
Work History
Operations Manager
Inara Medical Center
03.2023 - 03.2025
- Managed day-to-day operations, including financial management, staffing, procurement, and vendor relations.
- Conducted detailed analysis of staffing and operational costs, implementing strategies that improved efficiency and reduced expenses.
- Spearheaded marketing initiatives to increase patient engagement, particularly targeting cost-sensitive segments.
- Ensured compliance with health, safety, and regulatory standards while maintaining high service quality.
- Developed and implemented standard operating procedures to enhance workflow efficiency.
- Led cross-functional teams to improve patient satisfaction and streamline service delivery.
- Negotiated contracts with vendors to reduce procurement costs while maintaining quality standards.
- Introduced performance monitoring systems to track and enhance operational efficiency.
Customer Service Executive
Fin-Trek Marketing
06.2021 - 02.2023
- Managed client relationships and provided exceptional customer service.
- Assisted in sales operations, contributing to revenue growth and client retention.
- Handled customer inquiries and complaints, ensuring prompt resolution and high satisfaction rates.
- Trained new employees on customer service procedures and product knowledge.
- Analyzed customer feedback to develop strategies for improving service delivery.
- Coordinated with sales and marketing teams to enhance customer engagement and retention.
Store Manager
Boom Boom Fashion World
01.2018 - 12.2020
- Oversaw all aspects of store operations, including inventory management, sales, and team supervision.
- Implemented sales strategies that increased revenue and enhanced customer satisfaction.
- Trained and mentored staff to enhance sales performance and customer service.
- Maintained inventory control measures to reduce waste and stock shortages.
- Developed promotional campaigns to drive foot traffic and boost sales.
- Negotiated supplier contracts to ensure optimal pricing and quality of goods.
Education
BACHELOR OF DEFENCE -
Thiruvalluvar University
01.2014
Skills
- Project Planning & Execution
- Agile & Scrum Methodologies
- Risk Assessment & Mitigation
- Stakeholder Communication
- Budgeting & Cost Control
- Process Improvement
- Workflow Automation
- Gantt Charts & Scheduling (Microsoft Project, Trello, Asana, or similar tools)
- Inventory & Resource Management
- Cost Reduction & Optimization
- Problem-solving
- MS office
- Operations management
- KPI tracking
- Workflow optimization
- Decision-making
Languages
English
Tamil
Hindi
Malayalam
Personal Information
Title: Operations Manager
Contacts
vaileeman1994@gmail.com, (+971) 561099834, Sharjah, United Arab Emirates
Timeline
Operations Manager
Inara Medical Center
03.2023 - 03.2025
Customer Service Executive
Fin-Trek Marketing
06.2021 - 02.2023
Store Manager
Boom Boom Fashion World
01.2018 - 12.2020
BACHELOR OF DEFENCE -
Thiruvalluvar University
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