Vaishak Devdas
Technical Engineering and Project Management
Dubai
Summary
A results-driven professional with a proven track record of successful project management, achieved through meticulous planning, strategic execution, and attention to detail. A natural relationship builder with a clear vision and purpose to drive organizational change and deliver impactful results. Adaptable and resourceful, thriving in challenging environments and adept at making informed, high-stakes decisions while taking ownership of key initiatives.
An inspiring leader and analytical problem-solver, skilled in team building, motivation, and fostering collaboration. Possesses exceptional customer relationship management abilities, leveraging strong interpersonal skills to build trust and drive satisfaction. Experienced in applying sound judgment and independent decision-making to deliver measurable business success. Committed to enhancing employee engagement, performance, and morale through targeted training, coaching, and leadership strategies.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Technical Customer Success Manager
Restrata
Dubai
11.2020 - Current
- Directed the deployment of "ResilienceOS" across the MENA region, managing network systems implementation, hardware configuration, and training programs, achieving high customer engagement and retention KPIs.
- Led all phases of project lifecycles, including design, testing, and implementation, while addressing scope adjustments, troubleshooting issues, and performing data analyses to evaluate system performance.
- Delivered consulting services to resolve complex operational engineering challenges, ensuring solutions were tailored to meet client and business objectives.
- Designed and debugged hardware/software systems, collaborating with cross-functional teams to develop efficient and innovative solutions.
- Partnered with CAD and design teams to create schematic designs and worked with software teams on device design and development, enhancing technical product offerings.
- Initiated and executed continuous process improvement strategies, driving operational effectiveness and aligning practices with company standards and regulations.
- Conducted root cause analyses to identify and resolve operational issues, implementing corrective actions to support long-term success.
- Researched and applied emerging technologies and processes to improve products and applications, ensuring alignment with market needs and customer expectations
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
Technical Consultant
Restrata/ D11 IPL
Dubai
07.2020 - 11.2020
- (3 months +) Supporting Technical R&D for IoT tracking solution with support on project Initiation and estimation assisting to establish a cost- controlled monitoring risk management
- Project coordination for Covid-19 - Track and Trace implementation
- Designed testing parameters to achieve ongoing system compliance with selected performance metrics
- Developed and provided technical solutions for day to day operations and long-range strategic planning of scheduling
- Analyzed client business processes to propose optimal software application for unique requirement
Project Controller
Restrata
Dubai
09.2015 - 07.2020
- Produced effective monthly status reports highlighting achievements, risks and mitigation plans on projects
- Administered change orders of USD3.47 million on on-going projects including project costing, determining overhead absorption rates and cash flows forecasts
- Expedited project execution issues with customers, suppliers and senior management on need basis
- Administered financial aspects of projects including invoicing, collection, revenue and cost recognition, and forecast of projects up to USD11.34 million
- Manage mid-size projects from initiation, project plan to closing
- Responsible for project analysis reports and indicators (ETC, EAC, CSQP & Variance Analysis Reports)
- Maintained project margins of 18% despite time overruns of 12 months through effective cost control mechanisms, on a USD17 million project
- Effectively utilized resources at 94.39% with three months forecast and work package schedules
- Negotiated contracts with vendors and suppliers, securing favorable terms for the organization while maintaining strong relationships with external partners.
Product and Sales Engineer
RBIS
Dubai
07.2014 - 08.2015
- Achieved sales Target of 0.5 Million AED for Q3 2014 by channelizing distributors and sealed a dealership for the company
- Offer technical product support and sales leadership to a team of 5 members
- Factory and Logistical coordination along with market analysis, forecasting & product pricing
Project Engineer
Wipro Technologies
Delhi
12.2012 - 05.2014
- Responsible for developing and redesigning web/software designs, omitting redundant data and reposting value-added information
- Testing and bug identification followed by module redesign and development
- Handled regular review meetings with customers/clients
- Was given sole responsibility to create Technical Specification Document and System Maintenance Technical Document
Education
PG Diploma in Industrial Automation - HMI/SCADA
SMEC
Cochin 06.2012 - 12.2012
Bachelors in Engineering - Electronics and Communication Engineering
Anna University
Chennai 08.2008 - 04.2012
Skills
Technology Evaluations
System Design
Testing and Commissioning
Vendor Management
Project Planning
Risk Evaluation
Project Strategy Development
PM Methodologies (eg, SCRUM, AGILE, PMP)
Team Leadership and Management
Customer Retention
Customer Account Management
Salesforce
Hubspot
MS Projects
MS Office
Contractual Knowledge
Professional Development
- Scrum Master Certification: Scrum Methodologies, 2022
- Scrum Master Training, Coursera, 2022
- Introduction to Cybersecurity Tools and Cyber Attacks, 2021
- IBM certification, Coursera, 2021
- HID Location services and condition Monitoring (Level 1), 2020
- CPM001 Project Management Body of Knowledge- 5th Edition, Chicago Management Training Institute, 2016
Certification
Scrum Master Certification: Scrum Methodologies
Timeline
Scrum Master Certification: Scrum Methodologies
08-2022
Introduction to Cybersecurity Tools and Cyber Attacks
10-2021
Technical Customer Success Manager
Restrata
11.2020 - Current
Technical Consultant
Restrata/ D11 IPL
07.2020 - 11.2020
Project Controller
Restrata
09.2015 - 07.2020
Product and Sales Engineer
RBIS
07.2014 - 08.2015
Project Engineer
Wipro Technologies
12.2012 - 05.2014
PG Diploma in Industrial Automation - HMI/SCADA
SMEC
06.2012 - 12.2012
Bachelors in Engineering - Electronics and Communication Engineering
Anna University
08.2008 - 04.2012