VAISHALI RAJ KUMAR
Dubai
Summary
Dynamic leader with extensive experience in team management and a commitment to consistently delivering exceptional customer service. Expertise in strategic planning and effective communication enhances team performance and satisfaction. Proven ability to resolve complex challenges while maintaining high levels of engagement and motivation among team members. Committed to driving results through collaboration and a customer-centric approach.
Overview
8
8
years of professional experience
Work History
Customer Care Team Leader
AL TAWKEL DOCUMENT CLEARING SERVICE
Dubai, United Arab Emirates
12.2024 - Current
- Delivered professional and customer-focused service to ensure a positive client experience.
- Responded to customer inquiries and resolved complaints efficiently and professionally.
- Recommended suitable products based on customer needs to support sales growth.
- Maintained strong customer relationships through effective communication and problem-solving skills.
- Supported sales targets while ensuring compliance with company policies and service standards.
- Managed 150+ customer calls daily while maintaining high service standards and customer satisfaction.
- Increased sales performance by 10% through effective customer engagement and product recommendations.
Sales Officer (EIB)
CENTURY BANK BROKER
Dubai,UAe
04.2024 - 10.2024
- Promoted and sold credit card products by understanding customer needs and offering suitable financial solutions.
- Processed and maintained accurate credit card transaction records efficiently.
- Delivered excellent customer service by handling inquiries, resolving concerns, and ensuring customer satisfaction.
- Explained product features, benefits, and available options to help customers make informed decisions.
- Built and maintained strong customer relationships through effective communication and service excellence.
- Utilized technology and internal systems to improve accuracy, productivity, and process efficiency.
- Managed 100+ customer calls daily while maintaining high service standards and customer satisfaction.
- Increased sales performance by 10% through effective customer engagement and product recommendations.
Sr. Relocation Specialist
FLY HIGH ABROAD
Dubai, UAE
09.2023 - 03.2024
- Assisted clients with visa processing, documentation, and application submissions dandified prospective clients through leads, referrals, and follow-up communication.
- Advised customers on visa services, travel insurance, and documentation requirements.
- Prepared and reviewed client documents to ensure accuracy and compliance.
- Coordinated with underwriters and relevant authorities for timely application processing.
- Provided excellent customer service by addressing client inquiries and resolving concerns efficiently.
- Explained travel insurance coverage, benefits, and policy terms to support informed decisions.
- Managed 50+ customer calls daily while maintaining high service standards and customer satisfaction
- Maintained strong client relationships through professional communication and service excellence.
- Coordinated international relocation logistics, ensuring smooth transitions for clients moving abroad.
Senior Travel Visa Consultant & Assistance Branch Manager
CREDOX EDUCATION INDIA PVT LTD
New Delhi-India
07.2019 - 08.2023
- Specialized in processing Work Permit Visas, Open Work Permits, and Visit Visas.
- Counseled individuals, couples, and families regarding visa eligibility, documentation, and travel requirements.
- Managed 50+ customer calls daily while maintaining high service standards and customer satisfaction
- Managed end-to-end visa processing, ensuring accuracy, compliance, and timely submissions.
- Prepared, reviewed, and verified visa applications and supporting documents.
- Coordinated with embassies, consulates, and immigration authorities for smooth application processing.
- Maintained accurate documentation, records, and confidential client information.
- Ensured compliance with immigration laws, regulations, and company policies.
- Conducted quality checks and provided professional guidance to clients throughout the visa process.
- Advised clients on visa application processes and requirements for various countries.
Senior Administration
INDIAN INSTITUTE OF PUBLIC ADMINISTRATION
New Delhi-India
03.2018 - 06.2019
- Managed administrative tasks, documentation, filing, and data entry efficiently.
- Managed 100+ customer calls daily while maintaining high service standards and customer satisfaction
- Scheduled meetings, appointments, and travel arrangements for staff and management.
- Handled emails, calls, and client inquiries professionally and promptly.
- Maintained office records, confidential documents, and filing systems accurately.
- Coordinated office operations, supplies, and general administrative support activities.
- Assisted with reception duties, visitor management, and team coordination.
Education
MPA (Master of Public Administration) - Public Administration, Customer Service
IGNOU
India, New Delhi01-2021
BA (Bachelor of Arts) - TYPOGRAPHY, OFFICE MANAGEMENT
Delhi University
India, New Delhi01-2017
12th Passed From CBSE(Vocational) - MATH, SANSKRIT, SOCIALSCIENCE
CBSE
India, New Delhi01-2013
Skills
- Documentation management
- Policy modification
- Visual presentation design
- Business management
- Global travel management
- Travel insurance expertise
- Knowledge of global locations
- Guest accommodation coordination
- Immigration assistance services
- Immigration case management
- Global visa processing
- Visa application processing
- Strategic development
- Procedure implementation
- Team leadership
- Performance enhancement strategies
- Clear communication
- Product specialization
- Customer engagement
- Proficient problem-solving
- Market analysis proficiency
- Sales presentations
- Negotiation expertise
- Market research
LANGUAGES
English
Hindi
Timeline
Customer Care Team Leader
AL TAWKEL DOCUMENT CLEARING SERVICE
12.2024 - Current
Sales Officer (EIB)
CENTURY BANK BROKER
04.2024 - 10.2024
Sr. Relocation Specialist
FLY HIGH ABROAD
09.2023 - 03.2024
Senior Travel Visa Consultant & Assistance Branch Manager
CREDOX EDUCATION INDIA PVT LTD
07.2019 - 08.2023
Senior Administration
INDIAN INSTITUTE OF PUBLIC ADMINISTRATION
03.2018 - 06.2019
MPA (Master of Public Administration) - Public Administration, Customer Service
IGNOU
BA (Bachelor of Arts) - TYPOGRAPHY, OFFICE MANAGEMENT
Delhi University
12th Passed From CBSE(Vocational) - MATH, SANSKRIT, SOCIALSCIENCE
CBSE
PERSONAL DETAILS
- Fathers Name - Mr.Raj Kumar
- Date of Birth - 15/07/1996
- Nationality - Indian
- Gender - Female
- Marital Status - Single
- Passport No- V3582182