Vaishali Shirsat
Dubai,Dubai
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
16
16
years of professional experience
Work History
Senior customer service representative
Intelligent Business Technologies (IBT)
Dubai
01.2021 - Current
- Assisting customers with inquiries or concerns, ensuring continuous support for business needs.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Managed 100+ daily calls, emails of Motor insurance, Medical insurance.
E-commerce product data entry (Temporary)
Hacienda Foodstuff Trading LLC
Dubai
04.2021 - 06.2021
- Write and edit product content that will be published on e-Commerce websites/portals
- (Tawreed, Noon, Talabat)
- Update stock and inventory across E-Commerce platforms
- Carry out administrative and clerical duties such as invoice processing, preparing Quotation, delivery notes, data entry, faxing and copying.
Cashier
West Zone Supermarket
Dubai
05.2018 - 03.2020
- Process transactions to the cash register by effectively and efficiently in charge of cash and credit card payments
- Advice customers by giving information and resolving their complaints.
Customer Relationship Executive
Muktar Automobile Pvt Ltd
Sanvordem
12.2013 - 10.2017
- Manage inbound and outbound customer calls in a timely manner
- Giving complete information to all walk-in customers & telephonic inquiries regarding service information and Scheduling appointments for servicing of their vehicles
- Resolved customer complaints and Queries and give appropriate solutions
- Preparing Reports
- Generating of invoice, preparing Quotation, delivery notes and Manage large amounts of incoming and outgoing phone calls to generate appointments for servicing of Vehicles
- Entering and updating new/existing customer's information in the dealer management system
- Maintains Customer records by updating account information.
Office Manager
Chamunda Advertising Agency
Sanvordem
04.2012 - 11.2013
- Placing paid advertisement in newspaper
- Supervised work of office, administrative, customer service, undertaking bank-related work, and recorded receivables from clients.
Accounts Assistant
V n Naik Company Accounting and Tax Consultant
Sanvordem
07.2008 - 02.2012
- Generated financial documents such as invoices, bills, and accounts payable and receivable
- Verify payments and deposits made through company account and Consolidated with bank
- Recording clients day to day financial transactions such as purchases, sales revenue, invoices, and payments
- Preparation, validation, and submission of monthly and quarterly VAT returns.
Education
Higher Secondary -
Damodar Higher Secondary School
High School Diploma - undefined
Don Bosco Farm High School
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
IndiaDesktop Publishing (D.T.P) -
Manipal Institute of Computer Education
Skills
- Documentation and control
- Excellent communication
- Active listening
- Scheduling
- Organizational skills
- Time management
- Accurate data entry
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Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
E-commerce product data entry (Temporary)
Hacienda Foodstuff Trading LLC
04.2021 - 06.2021
Senior customer service representative
Intelligent Business Technologies (IBT)
01.2021 - Current
Cashier
West Zone Supermarket
05.2018 - 03.2020
Customer Relationship Executive
Muktar Automobile Pvt Ltd
12.2013 - 10.2017
Office Manager
Chamunda Advertising Agency
04.2012 - 11.2013
Accounts Assistant
V n Naik Company Accounting and Tax Consultant
07.2008 - 02.2012
Higher Secondary -
Damodar Higher Secondary School
High School Diploma - undefined
Don Bosco Farm High School
Bachelor of Commerce -
Yashwantrao Chavan Maharashtra Open University
Desktop Publishing (D.T.P) -
Manipal Institute of Computer Education
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