VAISHALI SHIRSAT
Customer Service & Insurance Operations
Dubai
Summary
Experienced and detail-oriented professional with strong skills in policy processing, documentation, data entry, and record keeping. Good at solving problems and handling customer issues calmly and efficiently. Known for clear communication, active listening, and supporting teams with daily tasks. Well-organized and able to manage time effectively to meet deadlines. Looking to grow professionally while contributing to the success of the company.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Intelligent Business Technologies (IBT) Outsourcing (United Fidelity Insurance Company)
07.2021 - 08.2025
- Managed 100+ daily customer interactions via phone, email, and chat, addressing inquiries and resolving issues related to motor and medical insurance
- Provided accurate information on policy coverage, premiums, billing, and policy changes
- Assisted customers in navigating the claims process, following up to ensure timely resolutions and improving customer satisfaction
- Processed policy updates, premium calculations, and ensured accurate payment processing
- Drafted detailed quotes, providing clear information on coverage options and payment structures
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
E-commerce Product Data Entry (Temporary)
Hacienda Foodstuff Trading LLC
04.2021 - 06.2021
- Accurately inputted product data across multiple e-commerce platforms, ensuring up-to-date listings and inventory management
- Carried out day-to-day duties accurately and efficiently.
- Completed customer orders with speed and accuracy.
Cashier
West Zone Supermarket
05.2018 - 03.2020
- Processed 150+ daily transactions with accuracy and efficiency, maintaining high standards of customer service
- Handled cash and card payments, ensuring smooth, error-free transactions and positive customer experiences
Customer Relationship Executive
Muktar Automobile Pvt Ltd
12.2013 - 10.2017
- Handled over 150 calls daily, addressing customer inquiries, providing service information, and scheduling vehicle appointments
- Managed customer records and ensured timely follow-ups for vehicle servicing, contributing to high customer retention rates
- Resolved customer concerns promptly, maintaining satisfaction and loyalty
Office Manager
Chamunda Advertising Agency
04.2012 - 11.2013
- Handled incoming correspondence, resulting in timely responses and decision-making.
- Managed database to maintain updated records and accuracy.
- Handled incoming calls professionally whilst providing helpful assistance to callers.
Accounts Assistant
V N Naik Company Accounting and Tax Consultant
07.2008 - 02.2012
- Assisted with VAT returns and maintained accurate financial documentation, ensuring compliance with tax regulations
- Supported senior team members by training new employees and improving overall office efficiency
- Ensured compliance with accounting standards through diligent record keeping.
Education
Higher Secondary: Vocational -
Damodar Higher Secondary School
High School Diploma - English, Mathematics, Science, and Social Studies
Don Bosco Farm High School
Bachelor of Commerce - Business, Management, Economics, and Accounting
Yashwantrao Chavan Maharashtra Open University
Skills
Policy documentation management
Additional Information
Available for relocation or remote positions, Fluent in English and Hindi, Proficient in Microsoft Office Suite and data entry platforms
Personal Information
Timeline
Senior Customer Service Representative
Intelligent Business Technologies (IBT) Outsourcing (United Fidelity Insurance Company)
07.2021 - 08.2025
E-commerce Product Data Entry (Temporary)
Hacienda Foodstuff Trading LLC
04.2021 - 06.2021
Cashier
West Zone Supermarket
05.2018 - 03.2020
Customer Relationship Executive
Muktar Automobile Pvt Ltd
12.2013 - 10.2017
Office Manager
Chamunda Advertising Agency
04.2012 - 11.2013
Accounts Assistant
V N Naik Company Accounting and Tax Consultant
07.2008 - 02.2012
High School Diploma - English, Mathematics, Science, and Social Studies
Don Bosco Farm High School
Higher Secondary: Vocational -
Damodar Higher Secondary School
Bachelor of Commerce - Business, Management, Economics, and Accounting
Yashwantrao Chavan Maharashtra Open University
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