VAL SORIANO
Head Waiter
Dubai
Summary
Experienced in Customer Service and ensuring customer satisfaction with strong interpersonal communication skills focusing on leadership. STRENGTH: Patience Attentiveness Clear Communication Skills Time Management Skills Ability to Read and Understand Customers Needs Acting Skills Ability to Use Positive Language Knowledge of the Product or Service Hardworking Head Waiter with 15 years of F & B establishment serving experience. With extensive knowledge of conflict resolution skills.
Overview
14
14
years of professional experience
Work History
Head Waiter
Waiter, EatX LLC – DIFC Dubai
03.2023 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Managed food resources, memorized orders and coordinated customer service.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Trained staff members on use of POS system.
Person in Charge
The Legends Restaurant & Café
11.2021 - 02.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Provided supportive link between external customers and internal operations.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Performed annual evaluations and reviews for large staff of employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Tracked and prepared quarterly reports of sales goals to management.
- Built, managed and coached insourced and outsourced teams.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Audited and documented processes and procedures for new accounts department.
- Streamlined operations of multiple lines of business within organization.
- The strongest resumes use specifics to highlight your achievements. Consider adding numbers to show your impact. E.g., 'Managed over 50 customer calls per day.' or, "Increased sales by 10%".
Head Waiter
The Hamptons Café
07.2017 - 10.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Managed food resources, memorized orders and coordinated customer service.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Coached employees on salesmanship and updated menus to increase sales.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Achieved monthly sales goals by using successful strategies to promote specials, desserts and alcoholic beverages.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Supported needs number of person wait staff who attended to specific needs of countless customers daily with social relevancy and intentionality
Waiter
Zuhour Group | Zaroub
01.2016 - 06.2017
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Customer Service Assistant
Al Montazah
05.2014 - 09.2015
- Answered customer questions about product availability and shipment times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Submitted completed orders quickly to maximize delivery efficiency.
- Described product highlights and benefits to help guide purchasing decisions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Supported senior management in executive decision-making by drafting informative reports.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded proactively and positively to rapid change.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100 %.
- Maintained up-to-date knowledge of product and service changes.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Investigated and resolved accounting, service and delivery concerns.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Optimized customer support by establishing collaborative service environment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Provided ongoing guest service.
- Implemented and developed customer service training processes.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Created and maintained detailed database to develop promotional sales.
Captain Waiter
Q Gourmet / Pizzaro Restaurant
03.2012 - 04.2014
- Trained and managed dining room staff with diverse service backgrounds.
- Showed high-level understanding of fine dining standards and practices.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Completed restaurant opening and closing functions that included POS report generation.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Prepared specialty desserts for customers for special occasions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Captain Waiter
SCOOZI Italian/Japanese Restaurant
07.2009 - 02.2012
- Monitor employee activities to ensure compliance with food safety regulations; especially during receiving, preparation, display and storage of
- Showed high-level understanding of fine dining standards and practices.
- Coordinated dining room staff schedules to provide adequate floor coverage.
- Completed restaurant opening and closing functions that included POS report generation.
- Coordinated foodservice operations between kitchen staff and dining room servers.
- Maintained updated inventory of alcoholic beverages and serving supplies.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Supervised server staff and simultaneously served personal section of tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Managed food resources, memorized orders and coordinated customer service.
- Stayed up-to-date on menu changes to help customers make food choices.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Inspected dishes and utensils for cleanliness.
- Coached employees on salesmanship and updated menus to increase sales.
- Collaborated with chefs on menu changes, staffing needs and ways to improve overall restaurant functionality.
- Checked identification for minimum age for sale of alcoholic beverages.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Monitored restaurant traffic across special days and seasons and designed schedules to optimize coverage.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Prepared specialty desserts for customers for special occasions.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Education
High School Diploma -
Quirino Highschool
Quezon City Philippines04.1998
No Degree - Electronic Communication Engineering
Technological Institute of The Philippines
Quezon City, Philippines03.2001
Skills
- Service Prioritization
- Special Dietary Requirements
- Quality Control
- Food Spoilage Prevention
- Upselling Techniques
- To-Go Order Preparation
- POS System Operations
- Food Inspection
- Food and Beverage Pairings
- Food Safety Understanding
- Customer Service Management
- Sales Techniques
- Workflow Coordination
- Customer Service and Rapport
Timeline
Head Waiter
Waiter, EatX LLC – DIFC Dubai
03.2023 - Current
Person in Charge
The Legends Restaurant & Café
11.2021 - 02.2023
Head Waiter
The Hamptons Café
07.2017 - 10.2021
Waiter
Zuhour Group | Zaroub
01.2016 - 06.2017
Customer Service Assistant
Al Montazah
05.2014 - 09.2015
Captain Waiter
Q Gourmet / Pizzaro Restaurant
03.2012 - 04.2014
Captain Waiter
SCOOZI Italian/Japanese Restaurant
07.2009 - 02.2012
High School Diploma -
Quirino Highschool
No Degree - Electronic Communication Engineering
Technological Institute of The Philippines
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