VALENTINE KERUBO OBWAYA
Dubai
Summary
Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
HOSTESS
AL MAHA REGENCY HOTEL
05.2022 - 03.2023
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
- Opened and closed seating sections according to volume of guests.
- Backed up servers by checking on tables and retrieving items for guests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Promoted business loyalty by fostering positive customer relationships.
HOSTESS
ABU DHABI NATIONAL HOTELS
09.2021 - 03.2022
- WORLD BUSINESS EXPO 2020 DUBAI
- Complying with Expo 2020 health and safety policies and procedures
- Welcoming guest and giving them directions
- Effective coordination with sector coordinators zone Managers and Head of
- Operations for the day’s events and activities
- Proactively gather and record guests’ feedback to coordinators and act upon
- Control the access, Manage queues around the busy places and pavilion
- Manage visitors count
- Soft and hard checking of visitor’s tickets
- Emergency evacuation and suspicious items
- Covid -19 reminders checks and strict follow ups
- Selling tickets and giving details about ticket booking.
HOSTESS
HOLIDAY INN HOTEL
02.2019 - 03.2020
- Greeting guests and taking drinks and food order
- Staying attentive to the needs of guests in the dining area
- Menu recommendations, answering guest questions and sharing additional information with restaurant patrons
- Ensuring the food order is made correctly by kitchen staff and look presentable for guest
- Following health code standard with regards to the handling of food
- Take accurately food and drinks orders at the POS by memorization.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Completed daily side work and opening and closing duties without fail.
HOSTESS
FOUR POINTS BY SHERATON HOTEL
11.2017 - 11.2018
- Welcoming guests to the properties and guide them through the check in process
- Sorting and distributing mails
- Preparing meetings and training rooms
- Managing and solving guests queries and problems
- Badges are necessary and maintaining visitors logs
- Guest check in and check out.
- Opened and closed seating sections according to volume of guests.
- Relayed guest comments or suggestions to manager on duty for further action.
- Answered customer questions about hours, seating, and menu information.
Education
Associate of Arts - Hospitality Administration And Management
Kenya Institute of Management
Nairobi Kenya12.2016
Banqueting Operation Techniques - Hospitality
Utalii College
Nairobi Kenya11.2014
Skills
- Listening skills
- Speak clearly, concisely and effectively
- Proficient in operating office equipment(telephone)
- Flexibility to work different shifts
- Multi-Line Telephone Systems
- Greeting and Escorting Guests
- Guest Relations
- Reservation Documentation
- Reservation Coordination
- Guest Accommodations
- Workflow Coordination
- Warm and Friendly
Certification
Computer packages.
Kenya Certificate of Secondary Education.
Kenya Certificate of Primary Education.
Languages
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Swahili
Bilingual or Proficient (C2)
A1
Timeline
HOSTESS
AL MAHA REGENCY HOTEL
05.2022 - 03.2023
HOSTESS
ABU DHABI NATIONAL HOTELS
09.2021 - 03.2022
HOSTESS
HOLIDAY INN HOTEL
02.2019 - 03.2020
HOSTESS
FOUR POINTS BY SHERATON HOTEL
11.2017 - 11.2018
Associate of Arts - Hospitality Administration And Management
Kenya Institute of Management
Banqueting Operation Techniques - Hospitality
Utalii College
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