VALENTINE NANTALE

Cleaning and set tables quickly after customers left to maximize restaurant capacity

• Providing friendly, courteous service, maximizing positive customer satisfaction ratings
• Serving meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Delivering food and drinks from kitchen to respective tables to meet timely expectations
• Maintaining excellent level of service in busy and demanding restaurant environment
• Greeting customers, presented menus and shared information about available special items
• Following health and hygiene standards when handling food and cleaning restaurants
• Accurately taking orders, making menu recommendations as appropriate
• Listening to guest complaints and worked with kitchen staff or management to promptly resolve issues
• Polishing glasses and cutlery to pristine standards
• Resolving guest complaints promptly and professionally, notifying restaurant management of concerns
• Checking frequently on guest needs and retrieved items, filled beverages, or answered questions
• Memorizing complete menu and offered guests knowledgeable suggestions
• Regularly communicating with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays
• Managing restaurant closing duties, from cleaning dining areas to cashing up tills.
• Counting change correctly and issued customer receipts.
• Handling cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
• Using cash registers and POS systems to request and record customer orders and compute transactions.
• Helping to meet business needs by working extra shifts.
• Completed forms and updated internal records for completed transactions.
• Upsold products and services when processing transactions.

• Helped bar staff prepare garnishes and mix cocktails during busy bar periods
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Safely lifted packages of up to 30kg to assist in quick processing of stock deliveries.
• Assisted kitchen staff with food prep, dishwashing and plating food
• Informed kitchen staff regarding special order requirements
• Arranged tables and set up linens and silverware in preparation for guests
• Followed health and hygiene standards when handling food and cleaning restaurants
• Cleaned and set tables quickly after customers left to maximise restaurant capacity
• Prepared tables for guests and reset tables between customers
• Greeted customers, presented menus and shared information about available special items
• Stayed up to date on menu changes to accurately answer customer queries
• Managed timing standards in food deliveries to minimise delays
• Cleaned up spaces after events, collecting rubbish, storing furniture and sanitising surfaces
• Assisted patrons with locating restrooms and concession stands
• Prepared premises and supplies for arriving guests
• Boosted first impression for customers by maintaining clean and orderly front-of-house area
• Identified and promptly reported security threats to appropriate personnel
• Coordinated reservations and seating arrangements for optimal customer flow.