Valeria Breje

Work History

Guest Ambassador

Burj Khalifa -Emaar

Dubai, AE

08.2022 - Current

Serve as a representative and ambassador for Burj Khalifa, embodying the company's values and promoting its image.
Provide exceptional and visible customer service at all times, ensuring that all guests receive a warm welcome and feel valued throughout their visit.
Operate ticketing systems and conduct sales transactions accurately and efficiently.
Manage the flow of visitors by directing them to appropriate escalators, crossings, and walkways, ensuring a smooth and organized experience.
Respond to and address customer inquiries and concerns promptly and courteously, providing accurate information about the attraction and its various points of interest.
Serve as a tour guide for VIP guests, providing personalized and informative tours of the attraction, highlighting its unique features and historical significance.
Handle guest feedback and complaints in a professional and diplomatic manner, escalating issues when necessary and proactively seeking solutions.
Participate in ongoing training and development programs to enhance knowledge and skills related to guest services, sales techniques, product knowledge, and VIP guest management.
Maintain a professional and presentable appearance at all times, adhering to the company's grooming and uniform standards.

Amazon FBA Seller

Amazon AE

Dubai, AE

01.2022 - Current

Manage production, inventory, income, and expenses records to support financial analysis and decision-making.
Conduct retail arbitrage for online resale, sourcing competitively priced products.
Develop strategic partnerships for fulfillment and direct sales programs.
Set pricing structures based on market analytics and emerging trends.
Create and implement marketing campaigns across various channels to drive brand visibility and sales growth.
Optimize shipping and receiving strategies for cost-effectiveness and timely delivery.
Direct implementation of business plans to achieve goals and objectives.
Stay informed about industry trends and competitor activities to identify opportunities and mitigate risks.
Monitor customer feedback and continuously improve the customer experience.
Collaborate with cross-functional teams to ensure seamless operations and coordination.
Stay compliant with Amazon policies and guidelines for a successful selling experience.
Optimize product listings, utilizing keyword research and enhanced content features.
Explore and evaluate new sales channels to expand business reach.
Analyze data and metrics to make informed decisions and optimize performance.

Manager

Raphaeilo Accesories

Dubai, UAE

05.2019 - 09.2021

Drive growth and meet sales targets by effectively managing the sales team, providing guidance, coaching, and support to achieve desired results.
Manage social media platforms to enhance brand visibility and engage with customers, utilizing effective marketing strategies.
Liaise with suppliers, ensuring smooth stock control and implementing strategic procurement strategies.
Investigate and resolve customer complaints and service issues promptly, ensuring customer satisfaction and loyalty.
Recruit, hire, and train team members, focusing on building strong customer relations and delivering excellent customer service.
Participate in weekly exhibitions and markets to showcase products, expand brand presence, and generate sales opportunities.
Drive sales by effectively up-selling products to customers, maximizing revenue potential.
Analyze market trends, competitor activities, and customer preferences to identify opportunities and develop strategies for increased sales and market share.
Stay updated on industry developments, product knowledge, and sales techniques to enhance personal and team performance.

Guest Relations Manager

Urban Stay Holiday Homes

Dubai , UAE

12.2018 - 05.2019

Deliver excellent customer service by researching, reviewing, and implementing service strategies and methods to enhance guest satisfaction.
Direct, coach, and manage the guest relations team, ensuring adherence to standards and operating procedures.
Coordinate effective communication between guests and staff, facilitating smooth and seamless interactions.
Manage reception duties and multitask when needed to ensure efficient operations and guest satisfaction.
Enhance the company's reputation by providing personalized attention to each guest and promptly addressing any problems or concerns.
Develop and maintain strong relationships with guests, ensuring their needs are met and exceeded throughout their stay.
Handle escalated guest issues and complaints, resolving them effectively and ensuring guest satisfaction.
Collaborate with other departments, to ensure seamless service delivery and a positive guest experience.
Monitor online review platforms and social media channels, responding to guest reviews and feedback in a timely and professional manner.

Automotive Receptionist

Toyota Motors

Stoke on Trent , United Kingdom

03.2017 - 11.2018

Greet showroom customers in a friendly and welcoming manner, directing them to the appropriate department or personnel.
Provide professional, friendly, and efficient assistance to visitors, ensuring a positive customer experience.
Assist and deliver excellent customer service support to both the service and sales departments, addressing customer inquiries and providing necessary information.
Handle daily reports, correspondence, and data entry tasks, ensuring accurate and organized record-keeping within the tracking system.
Assist with filing duties and perform other administrative tasks as required, contributing to the smooth operation of the office.
Utilize multilingual expertise to enhance communication skills, resulting in positive customer feedback and improved customer satisfaction.
Resolve customer queries and issues by effectively communicating and providing step-by-step solutions, ensuring customer needs are met and concerns are addressed promptly.

Admin Data Center/VNA Driver

TJX Europe

New Castle under Lyme , United Kingdom

06.2016 - 03.2017

Ensure compliance schedule for everyday operations, adhering to industry standards and regulations to maintain the integrity and security of the data center.
Collaborate with other team members to implement solutions that meet department requirements, actively participating in planning, implementation, and maintenance activities.
Demonstrate the ability to work under pressure in a busy environment, effectively managing priorities and ensuring smooth operations within the data center.
Maintain flexibility to work night shifts, accommodating the 24/7 nature of data center operations and providing continuous support.
Provide support to the department by operating VNA and forklift equipment when needed.
Manage ticketing system for tracking and resolving requests from various departments within the organization.
Ensure accurate and timely printing of labels for equipment and materials, adhering to departmental labeling standards and requirements.

Summary

Overview

Work History

Guest Ambassador

Amazon FBA Seller

Manager

Guest Relations Manager

Automotive Receptionist

Admin Data Center/VNA Driver

Education

Advanced Certification Digital Marketing - Digital Marketing

Office Admin and Customer Service - Customer Service Management

English GCSE -

Level 3 In First Aid -

Philology -

Skills

Languages

Timeline

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