VALERIA LESHKENOVA
Dubai
Summary
Experienced sales and client relationship consultant effective at multi-tasking with a demonstrated history of working in luxury retail and hospitality. Maintaining a friendly attitude under pressure. Skilled in developing and maintaining relationships with clients with proven ability of overachieving sales targets and KPIs. Designated In-Store Clienteling Ambassador, increased store retention and one-to-one appointments. Built-up and developed a VIP client portfolio (store clients were invited to Gucci Brand experience as top spenders). Passionate about coaching and motivating people.
Overview
10
10
years of professional experience
Work History
Senior Sales Representative/CRM Ambassador In Store
Retail/Luxury Fashion
Dubai
03.2021 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Identified customer needs by asking appropriate, open-ended questions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Decreased process lags by properly training employees on preferred sales practices and strategies.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Acknowledged for achieving every month on above 100% in sales and KPI's.
Senior Sales Consultant / In Store CRM Brand Clienteling Ambassador
Luxury Goods Gulf - Gucci
Dubai
05.2013 - 07.2020
- In charge of developing strategies to maintain store target of one-to-one appointments & clients retention
- Managing a team of 2 sales consultants of WRTW department
- Work as a team leader to provide the highest level of service to clients
- Continually building and maintaining top tier with the team and new client relationships
- Training & coaching team of 23 sales on clienteling skills
- Directly work with CRM department to propose client CRM activities
- In charge of proposing special orders for VIP clients (DIY,MTO)
- Consistently overachieving yearly sales target and KPIs (cross-selling, UPT, ATV)
- Providing exceptional and personalized guest experience
- Developing relationship with clients
- Training new joiners on WRTW and across all departments product knowledge and store operations
- Retaining clients to ensure brand loyalty
- Handling receiving/sending of new merchandise
- Extensively worked with visual standards and merchandising high-ticket items
- Providing feedback on merchandising to ensure efficient VM
- Excellent results on mystery shopping
- Developing knowledge on competitors’ products and activities
- Researching fashion trends
- Used all applicable retail system to keep management informed regarding stock condition and needs
- Complied with all loss prevention and inventory control procedures
- Acted as an ambassador of the brand and demonstrated a high degree of professionalism in communication, attitude, ethics, working with team clients
- Managed EOD reports, transfer emails, inventory receiving/sending, and maintained a high clientele book and records
Sales Consultant
Paris Gallery
Dubai
02.2012 - 02.2013
- Identified clients’ needs and providing personalized service
- Ensured each clients received outstanding service
- Controlled merchandise
- Overachieved sales targets
- Maintained highest customer satisfaction score
- Developed solid product knowledge
Guest Relations Agent
Gold Swiss Belhotel
Dubai
08.2011 - 12.2011
- Created memorable guest experience
- Checked last night figures (Competition Survey Report)
- Checked all functions of the day & prepared next day functions
Education
High school degree - undefined
STATE HIGH SCHOOL
Microsoft Office Course - undefined
Atlas Indian Institute, Gallery
Watch Gallery Accessories & jewelry certificate ; Luxury watches certificate Luxury Goods Gulf - Gucci Luxury Sales Training; Seasonal Product Training; Coaching skills - undefined
to Wear Gucci) - undefined
Skills
Positive outlookDedicated team playerExcellent time managementCustomer service orientedCash register familiarityPeople-OrientedRetail merchandising specialistDetail-OrientedSuperior organization abilityGoal-OrientedStaff training and developmentExcellent communication skillsFriendly demeanorStrong work ethicOutstanding interpersonal skillsMicrosoft Office (Word, Excel, PowerPoint), JDA, XstorePOS software expert
Sales planning
Sales planning
Sales initiatives
Store merchandising
Experience in sales
Storefront building
Setting sales goals
Outbound sales calling
Supporting sales staff
Inbound sales
Sales initiatives and techniques
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Sales Representative/CRM Ambassador In Store
Retail/Luxury Fashion
03.2021 - Current
Senior Sales Consultant / In Store CRM Brand Clienteling Ambassador
Luxury Goods Gulf - Gucci
05.2013 - 07.2020
Sales Consultant
Paris Gallery
02.2012 - 02.2013
Guest Relations Agent
Gold Swiss Belhotel
08.2011 - 12.2011
High school degree - undefined
STATE HIGH SCHOOL
Microsoft Office Course - undefined
Atlas Indian Institute, Gallery