Microsoft Office
Valerie Elle Nelver
Front Office Assistant
Dubai
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Front Office Assistant
Legoland Hotel Dubai
Dubai
02.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Produced high-quality communications for internal and external use.
Retail Assistant
Quiksilver
Selangor
07.2020 - 08.2022
- Worked flexible hours across night, weekend and holiday shifts.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Increased sales and customer satisfaction through personalized servicing.
Tuition Teacher
Sunshine Tuition Centre
Kota Kinabalu, Sabah
06.2016 - 07.2022
- Communicated student progress, academic difficulties or behavioral concerns to parents, guardians and administration using tact and professionalism to improve student academic performance.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Built positive relationships with parents to involve families in educational process.
Education
Sijil Pelajaran Malaysia -
SMK Tamparuli
Tamparuli, Sabah, Malaysia 01.2011 - 01.2016
PT3 -
SMK Tamparuli
Tamparuli, Sabah, Malaysia 01.2014 - 01.2016
Diploma in Flight Operation Management - Flight Operation
University College of Aviation Malaysia
Selangor 07.2019 - 05.2021
Skills
Dispute resolutionundefined
Accomplishments
- 2020 : Joined Sabah Muaythai Championship and managed to get 3rd place
- 2019 : Organized an event for Aero Flying Club at Aviation Management College: Represented Tuaran district for Muay Thai to Sabah Games 2019
- 2016 : As one of the senior facilitator during PBSM camping in guiding the Juniors: Represented Tuaran to K1 Kickboxing
- 2015 : Persatuan Bulan Sabit Merah – One of the school representative on a trip to S.M.K Arshad (Sekolah Asrama Penuh), Kota Belud on food donations
- 2014 : Represented school in Public Speaking during English Week and manage to get 3rd place
- 2013 : One of the schools participants in Choral Speaking and manage to get 2nd (district level)
Certification
DIPLOMA IN FLIGHT OPERATION MANAGEMENT
Software
Microsoft Word
Microsoft Excel
Timeline
Front Office Assistant
Legoland Hotel Dubai
02.2022 - Current
Retail Assistant
Quiksilver
07.2020 - 08.2022
Diploma in Flight Operation Management - Flight Operation
University College of Aviation Malaysia
07.2019 - 05.2021
Tuition Teacher
Sunshine Tuition Centre
06.2016 - 07.2022
PT3 -
SMK Tamparuli
01.2014 - 01.2016
Sijil Pelajaran Malaysia -
SMK Tamparuli
01.2011 - 01.2016
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