Valery Ntali
Restaurant Manager
Al Ain,United Arab Emirates
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training, development and customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Lucerne Restaurant & Cafe
Al Ain, AE
08.2021 - 08.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Actively participated in ongoing customer service programs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager
Fae Restaurant & Café
Abu Dhabi , AE
03.2019 - 08.2021
Assistant Restaurant Manager
Intercontinental Hotel Group - Dubai Marina
Dubai, AE
08.2018 - 01.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
Restaurant Supervisor
Intercontinental Hotels Group - Dubai Marina
Dubai, AE
03.2016 - 07.2018
Education
Advanced Level Certificate - Art History
Longla Comprehensive College
Bamenda( Cameroon 09.2009 - 07.2010
High School Diploma -
Longla Comprehensive College
Bamenda,Cameroon 09.2010 - 07.2011
Skills
Staff Scheduling
Conflict resolution techniques
Order delivery practices
Business operations expertise
Recruitment
Staff Management
Point of Sale (POS) system operation
Cost-controls
Inventory control and record keeping
Operations management
Timeline
Restaurant Manager
Lucerne Restaurant & Cafe
08.2021 - 08.2022
Restaurant Manager
Fae Restaurant & Café
03.2019 - 08.2021
Assistant Restaurant Manager
Intercontinental Hotel Group - Dubai Marina
08.2018 - 01.2019
Restaurant Supervisor
Intercontinental Hotels Group - Dubai Marina
03.2016 - 07.2018
High School Diploma -
Longla Comprehensive College
09.2010 - 07.2011
Advanced Level Certificate - Art History
Longla Comprehensive College
09.2009 - 07.2010