Valery Ntali
Restaurant Manager
Al Ain,United Arab Emirates
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training, development and customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Restaurant Manager
Lucerne Restaurant & Cafe
Al Ain, AE
08.2021 - 08.2022
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Actively participated in ongoing customer service programs.
- Reconciled cash and credit card transactions to maintain accurate records.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
Restaurant Manager
Fae Restaurant & Café
Abu Dhabi , AE
03.2019 - 08.2021
Assistant Restaurant Manager
Intercontinental Hotel Group - Dubai Marina
Dubai, AE
08.2018 - 01.2019
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Pitched in to help host, waitstaff and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Developed unique events and special promotions to drive sales.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Maximized quality assurance by completing frequent line checks.
Restaurant Supervisor
Intercontinental Hotels Group - Dubai Marina
Dubai, AE
03.2016 - 07.2018
Education
Advanced Level Certificate - Art History
Longla Comprehensive College
Bamenda( Cameroon 09.2009 - 07.2010
High School Diploma -
Longla Comprehensive College
Bamenda,Cameroon 09.2010 - 07.2011
Skills
Staff Scheduling
undefinedTimeline
Restaurant Manager
Lucerne Restaurant & Cafe
08.2021 - 08.2022
Restaurant Manager
Fae Restaurant & Café
03.2019 - 08.2021
Assistant Restaurant Manager
Intercontinental Hotel Group - Dubai Marina
08.2018 - 01.2019
Restaurant Supervisor
Intercontinental Hotels Group - Dubai Marina
03.2016 - 07.2018
High School Diploma -
Longla Comprehensive College
09.2010 - 07.2011
Advanced Level Certificate - Art History
Longla Comprehensive College
09.2009 - 07.2010
Similar Profiles
Madeline MaldonadoMadeline Maldonado
Chief of Operations at Lake Lucerne Lifestyle DentistryChief of Operations at Lake Lucerne Lifestyle Dentistry
Yulissa GuerreroYulissa Guerrero
Bilingual Instructional Aide at Lucerne Valley Unified School DistrictBilingual Instructional Aide at Lucerne Valley Unified School District
LaDonna HaleLaDonna Hale
President at Lucerne Foods, Inc., an Albertsons subsidiaryPresident at Lucerne Foods, Inc., an Albertsons subsidiary