Photography
VALMIRO FERNANDES
Senior Administrative Officer
Dubai
Summary
Senior Administrative Officer with over 7 years of experience providing corporate support. Self-motivated and creative in solving long-standing deficiencies with exceptional solutions. Provides support and assistance to colleagues to deliver quality service.
Overview
3
3
Languages
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Customer Service Representative
Tele Performance (Med Care Hospital)
11.2020 - Current
- Provided support to new patients and patients who had received treatment from Medcare Hospitals.
- Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.
- Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.
- First-hand experience in communicating with patients, hospital staff in a polite and helpful manner, as reflected in the facility’s policies and practices Handling patient inquiries via email and calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse medical products.
Senior Administrative Officer
Mazaya Oman
03.2015 - 04.2020
- To provide a comprehensive EA and administrative support function to the Director of the company.
- Managing the Director’s diary, prioritizing meetings where appropriate.
- To read and action the Director’s schedule’s, filtering through priority e-mail and using initiative to act accordingly.
- Advising the Directors and senior managers on marketing strategies in the strategic planning.
- Initiated the development and delivery of a monthly executive summary and financial performance presentation.
- Deal with a high volume of correspondence (e-mail and phone), prioritizing and responding as appropriate, bringing information to the attention of the Director as required and ensuring it is distributed to the correct team members (direct and extended) on a timely basis.
- Managing meetings - organize and administer events and conferences both internally and externally.
- Agenda production, meeting preparation and minute taking.
- Answer telephone calls in a professional manner, deal with queries appropriately by delegating to appropriate staff and ensuring detailed, concise information is passed to the relevant personnel.
- Devise and maintain an accurate and easily accessible manual/electronic filing system, filing documents promptly and accurately.
- Partnered with HR to implement and monitor policies and procedures and recommend changes.
- Arranged business travel details for company executives on moment's notice.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
Database Executive
DMG Events - Middle East & Asia
Dubai
09.2014 - 11.2015
- Updating database and ensuring all information is accurate and as per company standards.
- Updating &cleaning data for productive use.
- Input all gathered information into DBMS ensuring they are properly coded, entered in the correct fields with no spelling mistakes.
- Pre booking of the exhibition visitors.
- Input of onsite forms data into the data management portal.
- Collaborated with marketing & operations to achieve successful events.
- Led projects and analyzed data to identify opportunities for improvement.
Life Insurance Advisor & Marketing Assistant
AEGON RELIGARE LIFE INSURANCE COMPANY, GOA – INDIA
10.2011 - 11.2012
- Tele Sales ,Tele Marketing & Onsite Customer Sales.
- Handling of clients with their portfolios for insurance.
- Tailored Insurance programs to suit individual customers.
- Monitor the insurance claims to ensure they are settled equitably.
- Ensuring all the required formalities are fulfilled including if necessary any medical examinations.
- Calculate premiums and establish payment methods.
- Developing Marketing Strategies.
- Exceeded corporate quotas for monthly policy sales.
Education
Bachelor of Commerce - Business Administration And Management
06.2009 - 05.2013
Skills
Business Administration
Interests
Sports
Timeline
Customer Service Representative - Tele Performance (Med Care Hospital)
11.2020 - Current
Senior Administrative Officer - Mazaya Oman
03.2015 - 04.2020
Database Executive - DMG Events - Middle East & Asia
09.2014 - 11.2015
Life Insurance Advisor & Marketing Assistant - AEGON RELIGARE LIFE INSURANCE COMPANY, GOA – INDIA
10.2011 - 11.2012
St. Xavier’s College - Bachelor of Commerce, Business Administration And Management
06.2009 - 05.2013
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