Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Vancho Angeleski

Dubai
Vancho Angeleski

Summary

Results-driven trough perfecting details, yet focused on overall 360 degrees oversight of the scope, work, business, process and systems;.


Equipped with skills, experience, and self-motivation- professional with a proven record of success in several businesses and various industries, in several countries; seeking for a new book to be written with effective and efficient success, overachieving and exceeding expectations in a healthy establishment with fellow professionals.


Creating stories, building memories (and brands), and successful marks is the next chapter.


Overview

13
years of professional experience
1
Certification

Work History

megaSun lounge

Operations Manager
08.2021 - Current

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Identified and resolved unauthorized, unsafe or ineffective practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Reviewed shift reports to understand current numbers and trends.
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Investigated and resolved departmental non-conformances.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for daily/weekly/monthly shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Delegated daily, specific, periodic and exclusive tasks to employees, streamlining daily progress and efficiency.
  • Eased team transitions and new employee orientation through effective training and development.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Maintained cleanliness and organization of the workspace, working closely with employees to systemize tasks.
  • Managed daily operations of the organization, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
  • Managed, trained and motivated department leaders and in-stores team to continuously improve knowledge and abilities in respectful fields (operations, maintenance, administrative and accounting matters, and on-shop-floor work.
  • Interacted well with collaborators, vendors, designers and marketing teams, stake holders, office team, in-stores team, and customers to build connections and nurture relationships.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
  • Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Teqtronix International

Operation Specialist
04.2019 - 02.2020

Job overview

  • Recruitment and training process established
  • Coaching performing, KPI setting to place and operational standards in Retail and delivery departments put in place
  • Constant improvement, work platform setup and continuous learning (product knowledge, sales skills and communication skills)
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Collected, arranged and input information into database system.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Coached staff on daily performance and conducted evaluations to constructively address concerns.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed reporting and insights for investor relations meetings.
  • Implemented long-term growth initiatives by developing S.M.A.R.T. and Kaizen methods strategies.

ALDO

Product leader
04.2017 - 10.2018

Job overview

  • GCC region- Trainer in product knowledge, sales and customer service, Visual merchandising in shops and Head VM support;
  • Merchandiser, Store in charge: Preparing daily, Weekly, monthly, periodic and seasonal Reports, performance data analysis, actions undertaken to deliver and improve, continuous learning and developing teams, performance, and sales
  • Always in the best interest of the customers and business.
  • Contributed to team objectives in fast-paced environment.
  • Worked independently with minimal supervision.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Maximized sales through effective client relationship development, resulting in consistent ranking in top 5% of team.
  • Built diverse and consistent sales portfolio.

ALDO

Store manager
02.2016 - 09.2018

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Analyzed and interpreted store trends to facilitate planning.

KOTON

Store Manager
06.2013 - 08.2014

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised guests at front counter, answering questions regarding products.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.

LUSH Fresh handmade Cosmetics

Area Manager
05.2006 - 05.2011

Job overview

  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Brought in exceptional candidates to boost team productivity and operational efficiency.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
  • Dedicated to expanding client bases by building lasting relationships.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Maximized resource utilization and achieved production targets by managing day-to-day usage of department resources.
  • Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
  • Acquired 5 new stores in two countries in 24 months.

ZARA

Shop Manager
06.2011 - 11.2011

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.

Education

Lead Academy
London, United Kingdom

Certificate from Project Manager
02.2021

University Overview

Alpha Academy
London, England

Certificate from Certified Weddings And Events Planner(CWP)
01.2021

University Overview

The Council of Six Sigma Certification (CSSC)
New York, NY, USA

Certificate from Lean Six Sigma (ICGB), Green Belt
11.2020

University Overview

Apparel Group Learning Academy
Dubai, UAE

Certificate from Elements of Design
05.2017

University Overview

University of Skopje
Skopje, Macedonia

Bachelor of Arts from Slavic Philology

University Overview

Macedonian language and South-Slavic languages, Phylology


ASUC
Skopje, Macedonia

Technician Specialist For Traffic And Vehicles from Traffic Technician Organization And Planning
05.1997

University Overview

Skills

  • Workflow Optimization
  • Staff Training
  • Planning and Implementation
  • Onboarding and Orientation
  • Management Training
  • Customer Service
  • Stakeholder Relations
  • Operation Monitoring
  • Business Leadership
  • Policy Development and Enforcement
  • Sales Tracking
  • Records Organization and Management
  • Logistics Oversight
  • Problem Anticipation and Resolution
  • Department Oversight
  • Originality and Creativity
  • Performance Monitoring and Evaluation
  • Staff Management
  • Team Leadership
  • Mathematical Calculation and Reasoning
  • Maintaining Compliance
  • Cultural Awareness
  • MS Office
  • Employee Motivation
  • Interdepartmental Collaboration
  • Multi-Unit Operations Management
  • Recruiting and Hiring
  • Client Relations
  • Process Improvement Strategies
  • Corporate Communications
  • Establishing Vision
  • Delegating Work Assignments
  • Employee Assignments
  • Project Development
  • Environmental Impact Management
  • Incident Management
  • Solution Development
  • Six Sigma Methodologies
  • Business Process Reengineering
  • Systems Implementations
  • Process Development and Streamlining
  • Database Maintenance
  • 5S Principles
  • Desktops, Laptops and Mobile Devices
  • Special Promotions Planning
  • Interviewing and Prescreening
  • Business Growth Initiatives
  • Logistics

Websites

Accomplishments

Accomplishments
  • Collaborated with team of 86 in the development of Product Leaders team and Reports template

Certification

  • Project Management, Lead Academy, London, UK - February 2021
  • Certified Wedding and Event Planner (CWP), Alpha Academy; London, UK- January 2021
  • Lean Six Sigma Green Belt (ICGB), The Council of Six Sigma Certification, Ney York, NY, USA, November 2020

Languages

Macedonian
Bilingual or Proficient (C2)
Bulgarian
Bilingual or Proficient (C2)
Croatian
Advanced (C1)
English
Advanced (C1)
Serbian
Bilingual or Proficient (C2)

Timeline

Operations Manager
megaSun lounge
08.2021 - Current
Operation Specialist
Teqtronix International
04.2019 - 02.2020
Product leader
ALDO
04.2017 - 10.2018
Store manager
ALDO
02.2016 - 09.2018
Store Manager
KOTON
06.2013 - 08.2014
Shop Manager
ZARA
06.2011 - 11.2011
Area Manager
LUSH Fresh handmade Cosmetics
05.2006 - 05.2011
Lead Academy
Certificate from Project Manager
Alpha Academy
Certificate from Certified Weddings And Events Planner(CWP)
The Council of Six Sigma Certification (CSSC)
Certificate from Lean Six Sigma (ICGB), Green Belt
Apparel Group Learning Academy
Certificate from Elements of Design
University of Skopje
Bachelor of Arts from Slavic Philology
ASUC
Technician Specialist For Traffic And Vehicles from Traffic Technician Organization And Planning

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Vancho Angeleski