Vanessa Jena
Dubai,UAE
Summary
Thoughtful hospitality professional with broad experience with customer relations in restaurant setting. Comfortable standing for long periods and dedicated to work extra mile to provide quality customer service.
Overview
2
2
years of professional experience
Work history
Restaurant hostess
Al Khoory Sky Garden Hotel
Dubai, UAE
03.2024 - Current
- Responded promptly to phone calls and emails for efficient communication flow..
- Distributed menus upon arrival of customers, expediting ordering process.
- Facilitated customer inquiries, resulting in improved guest experience.
- Ensured smooth operation of front house duties for efficient service.
- Trained new employees on protocols and procedures, increasing team efficiency.
- Assisted wait staff during busy periods for seamless service delivery.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Advised customers on restaurant dishes and special offers.
Cafe barista
Breakpoint Cafe
Dubai, UAE
10.2023 - 03.2024
- Prepared fresh food items for sale, contributing to increase in revenue from food sales.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Delivered exceptional customer service to ensure repeat business.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
- Demonstrated knowledge of various coffee beans and brewing methods, increasing customer satisfaction.
- Ensured equipment was properly maintained resulting in fewer breakdowns.
- Assisted with inventory management, reducing waste and controlling costs effectively.
- Handled cash transactions accurately whilst ensuring speedy service during peak hours.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
Education
High School Diploma -
The Heritage School
Zimbabwe 01.2017 - 12.2019
Diploma - Customer Service
Alison
01.2024 - 02.2024
Bachelor of Business Administration - International Business
Business & Hospitality School Switzerland
01.2025 -
Skills
- Multitasking efficiency
- VIP handling
- Handling difficult customers
- Multilingual communication
- Complaint resolution
- Reservations management
- Hospitality management
- Team coordination
- Bar operations
- Warmly greeting guests
- Interactive communication skills
Timeline
Bachelor of Business Administration - International Business
Business & Hospitality School Switzerland
01.2025 -
Restaurant hostess
Al Khoory Sky Garden Hotel
03.2024 - Current
Diploma - Customer Service
Alison
01.2024 - 02.2024
Cafe barista
Breakpoint Cafe
10.2023 - 03.2024
High School Diploma -
The Heritage School
01.2017 - 12.2019