Vanessa Liban
Dubai,U.A.E
Summary
Talented Team Leader with experience and a dedication to enhancing employee satisfaction and driving business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work History
Team leader
Motiongate LLC
Dubai
11.2022 - 04.2025
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Fostered a high-performing environment to drive productivity and quality.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Improved customer satisfaction through close collaboration with the team.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Trained staff to resolve complaints effectively, ensuring customer satisfaction.
- Fostered positive employee relationships through communication, training, and coaching.
- Led team to achieve KPI targets and successfully complete.
- Monitored health and safety measures for guaranteed compliance.
Attraction Attendant
11.2016 - 11.2022
- Always conveying a cheerful attitude towards the guest experience
- Perform duties as per SOP for the given area of work, like informing riders of any rules, safety regulations, or prohibited items on the ride
- Training new employees in the operations of the park and rides
- Other duties as requested by management
Guest Associate/ Photographer/Sales Associate
10.2014 - 08.2016
- Greeted guests and made them feel welcome
- Capturing unforgettable moments of the guest
- Editing and retouching images
- Selling photos and offering packages as an upselling technique to reach the everyday target
- Providing an excellent quality of pictures as part of our guest service
- Responsible for the site cleanliness, preparedness, and handling of all equipment
Education
Bachelor of Science - Hospitality Industry and Tourism Management Major in Hotel, Resort and Restaurant Management
Saint Louis University
Baguio City, Philippines 06.2008 - 10.2012
Skills
- Employee coaching and mentorship
- Staff management
- Employee training and development
- KPI management
- Team supervision
- Team development strategies
- Escalated complaint handling
- Operational planning
Timeline
Team leader
Motiongate LLC
11.2022 - 04.2025
Attraction Attendant
11.2016 - 11.2022
Guest Associate/ Photographer/Sales Associate
10.2014 - 08.2016
Bachelor of Science - Hospitality Industry and Tourism Management Major in Hotel, Resort and Restaurant Management
Saint Louis University
06.2008 - 10.2012
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