Detail-oriented professional with expertise in bookkeeping, accounts receivable, and claims processing. Strong knowledge of medical billing software and electronic health records management, with a solid understanding of insurance regulations. Proven track record of providing exceptional customer service and improving operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Medical Accounts Receivable Specialist
Fellow Health Partners Medical Billing Services LLC
Dubai, UAE
09.2024 - 09.2025
Managed the complete medical claims lifecycle, from patient eligibility verification and processing to denial management and follow-up, ensuring the strict confidentiality of all patient information in compliance with privacy regulations.
Proactively resolved complex claim denials, analyzing Explanation of Benefits (EOBs) and medical records to submit highly effective appeals that consistently meet performance targets and maximize revenue.
Collaborated with cross-functional teams, including A/R managers and finance, to investigate and rectify systemic billing errors, resulting in a more efficient and accurate revenue cycle.
Investigated and resolved account discrepancies and outstanding patient balances by directly engaging with insurance carriers through phone calls and online portals.
Mentored and trained new hires on all company procedures and systems while consistently maintaining a high Quality Assurance (QA) score, demonstrating rapid proficiency and strong leadership skills.
Intern, Securities and Exchange Commission
Philippine Government
Baguio City, Philippines
07.2023 - 10.2023
Registered new client accounts and handled high-volume transactions, ensuring strict confidentiality of sensitive client information and maintaining error-free records.
Resolved complex account issues by investigating overdue penalties, registration payments, and processing fees, successfully facilitating recovery of these payments while maintaining professional client relations.
Managed high volume of client inquiries and complaints, professionally responding to both routine and emergency situations and directing calls to appropriate staff for timely resolution.
Proofread and processed high volume of client documents and paperwork, creating efficient filing system to streamline document retrieval and improve overall administrative efficiency.
Served as primary point of contact for clients, assisting with questions and requests while directing inquiries and taking messages for unavailable colleagues.
Trainee, National Certificate III in Bookkeeping
Technical Education & Skills Development Authority
Dagupan City, Philippines
05.2023 - 06.2023
Managed and processed various accounting transactions and updated financial records, ensuring all business and client accounts were current and accurate.
Developed and produced key financial statements, including balance sheets, income statements, and cash flow statements, and used this data to create essential financial reports.
Passed National Assessment with 97% rating, demonstrating high level of competency and proficiency in bookkeeping principles and practices.
Systematically recorded all financial transactions with high degree of accuracy and precision, guaranteeing integrity and reliability of all financial data.
Interpreted financial reports and forecasts and collaborated with supervisors to gain understanding of how data is used for business decisions.
Education
High School Diploma -
Doyong-Malabago National High School
Philippines
06.2014 - 04.2018
High School Diploma - Accountancy, Business, and Management
Calasiao Comprehensive National High School
/2018 - /2020
Bachelor of Science - Bachelor of Science in Management Accounting
University of Pangasinan
/2020 - /2024
Skills
Bookkeeping and Accounts Receivable
Tech-savvy
Multitasking
Microsoft Office and Microsoft Excel
Empathetic Customer Service
Payment Tracking
Claims Processing
Proficiency in Electronic Health Records
Knowledge of Insurance Regulations
Medical Billing Software Proficiency
Languages
English
Advanced
Filipino
Native
Certification
Civil Service Commission Examination (Professional Level) 2023
Medical Accounts Receivable Specialist at Fellow Health Partners Medical Billing Services LLCMedical Accounts Receivable Specialist at Fellow Health Partners Medical Billing Services LLC
Sales Officer/Insurance Specialist at Fellow Health Partners Medical BillingSales Officer/Insurance Specialist at Fellow Health Partners Medical Billing