Vanessa Williams Nyakato
Dubai,uae
Summary
Driven and proactive individual with exceptional communication and organisational skills, able to manage front-of-house operations and ensure high-quality guest experiences demonstrating strong leadership along with ability to handle administrative tasks. Eager to contribute to thriving team and elevate service standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Reception team leader
VEO FITNESS BY EMAAR
DUBAI, UAE
04.2024 - Current
- Managed purchase orders and ensured timely procurement of supplies.
- Handled petty cash submissions and maintained accurate financial records.
- Lead and supervised the reception team, ensuring excellent customer service.
- Utilized ERP software to manage inventory and financial transactions.
- Handled inventory orders and stock management.
- Enhanced customer relationship management strategies.
- Created comprehensive reports for management review.
- Made monthly Rota to ensure smooth operations at work.
- Resolved customer complaints, ensuring high levels of client satisfaction.
- Assisted in recruitment process of reception team members to attract skilled professionals.
Receptionist
Energy Plus Gym Abu dhabi
Abu Dhabi, UAE
03.2022 - 03.2024
- Handled appointment scheduling to ensure smooth daily operations.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Upheld confidentiality with sensitive information handling procedures.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Provided clerical support to company employees, including copying, faxing and file management.
- Updated Daily Sales Report with important office metrics and logged daily activities.
Gym receptionist
Alfa Gym Al Nadha
Dubai, UAE
02.2020 - 01.2022
- Utilised software systems proficiently for speedy processing of member data and payments.
- Assisted in the inventory of gym equipment to ensure availability for all users.
- Scheduled personal training sessions to maximise trainer productivity and satisfaction of members' fitness needs.
- Conducted telephone transactions for smooth communication flow between clients and management.
- Checked-in members efficiently, contributing to streamlined gym operations.
- Promoted and sold membership add-on services.
- Handled cash transactions accurately, maintaining financial integrity at all times.
- Offered knowledgeable, friendly support to in-office guests.
Education
Bachelor of Arts - Social Sciences
MAKERERE UNIVERSITY
UGANDASkills
- Front desk software proficiency
- Advanced scheduling
- Office equipment operation
- MS office proficiency
- Front of House (FOH) management
- ERP systems literacy
- Vendor negotiation
- Inventory control systems
- Stock management reports
- Order processing
- Excel proficiency
- Cash handling
- Sales expertise
- Complaint resolution
Languages
English
Advanced
Accomplishments
Awarded Lead Receptionist of the quarter Q2 at Veo Fitness by Emaar.
Awarded Lead Receptionist of the Year 2024 at Veo Fitness by Emaar .
Awarded Driving force of the month at Veo Fitness by Emaar .
Certification
CPR/FIRST AID : May 2024-May 2026
References
References available upon request.
Timeline
Reception team leader
VEO FITNESS BY EMAAR
04.2024 - Current
Receptionist
Energy Plus Gym Abu dhabi
03.2022 - 03.2024
Gym receptionist
Alfa Gym Al Nadha
02.2020 - 01.2022
Bachelor of Arts - Social Sciences
MAKERERE UNIVERSITY
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