Varsha Vidhani
Summary
Visa and Reservation head Dubai, Vereinigte Arabische Emirate Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Reservations position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Visa and Reservation head
Incel Tourism,UAE
Dubai, UAE
09.2019 - Current
- Handle All operations such as visa Queries, Airport to Airport
- Receive and verify all visa documents from B2B and B2C Clients to process visa
- Responsible for inbound activities (Excursions, MICE and Hotel reservation)
- Assignment of duties to all operational Staff & Vehicle movement
- Manage complete Hotel Reservations and Concern Department Staff management
- Verifies that email requests are answered in a timely and efficient manner
- Maintain good relationship with all the local hoteliers and suppliers
- Responsible to contract with overseas agents
- Check overstay of clients and send to respective sales staff on weekly basis
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Senior Travel Consultant
Incel Tourism,UAE
Dubai, UAE
01.2017 - 01.2019
- Coordinating staff, suppliers, handling client queries and troubleshooting on the day of the Event / Function to ensure all runs smoothly and professionally from start to finish.
- Invoicing, booking with hotel and travel partners,
- Voucher creation, ticket issuance, tours/transfers arrangements etc
- Explaining itineraries and reconfirming all tours timings to the guests upon arrival
- Dealing in package, hotel and transfer related queries which was coming through Incel representatives, b2b agents, online marketing, social media, website and also through line manager.
- Handle with PRO regarding documents required visa application, delay in visa, rejected reason, delay due to security, blacklist visas.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
- Used promotional techniques and prepared promotional materials to sell itinerary tour packages..
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Resolved financial inconsistencies through collection of outstanding fees, management of refunds and delivery of travel documentation.
Travel Consultant
Rayna Tourism LLC
09.2014 - 09.2017
- Liaising with clients in person, over the phone or via email to discuss their travel requirements
- Delivered exceptional service by greeting and serving customers in a timely, friendly
- Manner
- Advising clients on suitable options for domestic tours, accommodation, transport, insurance and fares
- Preparing customized itineraries to suit the clients' preferences and budget
- Issuing tickets or relevant documents
- Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
- Researching destinations and keeping up to date with travel industry news
- Assists individuals and groups in planning, organizing, and booking travel
- Handling of cash & all Receipts of Payment
- Enter data into our software and maintain client files
- Network with tour operators
- Maintain statistical and financial records.
Education
Bachelor Of Commerce -
IGNOU
India08.2013
Skills
- Marketing Negotiate Contracts B2B B2C Online Marketing Correspondence Sorting Clerical
- Business Requirements Inspections Budget Teaching Travel Industry MS Office Microsoft Office
- Reservation Management
- Travel Reservation Administration
- Honesty and Integrity
Timeline
Visa and Reservation head
Incel Tourism,UAE
09.2019 - Current
Senior Travel Consultant
Incel Tourism,UAE
01.2017 - 01.2019
Travel Consultant
Rayna Tourism LLC
09.2014 - 09.2017
Bachelor Of Commerce -
IGNOU
Additional Information
- AUSBILDUNG -, Derzeit B.COM Indira Gandhi Open University Ahmedabad, Indien B.COM Grade: Second Class Indira Gandhi Open University (Ahmedabad, India)
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