Varsha Chachad
Umm Al Quwain City,Imarat Umm al Qaywayn
Summary
High-energy sales professional versed in monitoring customer needs and providing product and service recommendations. Offers strong merchandising and inventory management skills. Builds rapport to foster customer loyalty and retention.
Overview
10
10
years of professional experience
Work History
Spirits Sales Advisor
The Original Barracuda
Umm Al Quwain City, United Arab Emirates
10.2021 - Current
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Retained customers by building rapport and delivering tailored product recommendations.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Promoted customer loyalty scheme at checkout.
- Built rapport with new and existing customers to boost client retention.
- Handled the customer queries and reverted them through company social media platforms. i.e Whatsapp & Instagram .
Brand Representative
Dubai Duty Free
Dubai, United Arab Emirates
09.2018 - 09.2020
- Worked with Alcohol brands like Whyte & Mackay, Beam Suntory, F Fashion by Michael Adams. Tobacco brands like Kt international.
- Provided customer service using extensive knowledge of Brands.
- Organised and stocked merchandise to keep necessary levels for sales demand.
Sales Assistant
Mumbai Duty Free
Mumbai, India
01.2014 - 09.2016
- Accepted and processed cash, cheque, card payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Beauty Advisor - Benefit cosmetics.
- Generic Sales Advisor - Alcohol/ P&C/ Confectionary.
- Maintained knowledge of products and features to provide recommendations to customers.
- Collaborated with sales managers to meet target quotas.
Education
Bachelors of Mass Media - Journalism
Thakur College of commerce & science
Mumbai, IndiaCertificate of Higher Education -
Lords Universal College
Mumbai, IndiaSkills
- Customer service experience
- Product training
- Upselling techniques
- Customer service
- Social media engagement tracking
- Digital content creation
Languages
English
Fluent
Hindi
Fluent
Marathi
Fluent
Arabic
Beginner
Timeline
Spirits Sales Advisor
The Original Barracuda
10.2021 - Current
Brand Representative
Dubai Duty Free
09.2018 - 09.2020
Sales Assistant
Mumbai Duty Free
01.2014 - 09.2016
Bachelors of Mass Media - Journalism
Thakur College of commerce & science
Certificate of Higher Education -
Lords Universal College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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