Varsha Joy
Dubai,UAE
Summary
Dedicated professional with expertise in customer communication and support, administrative coordination, and documentation management. Demonstrates strong problem-solving skills and complaint handling abilities, ensuring client-focused service delivery. Proficient in MS Office applications, with a proactive approach to helpdesk operations and order processing. Committed to fostering positive team collaboration while adhering to company policies. Aspires to leverage skills in time management and multitasking for continued career growth within dynamic environments.
Overview
9
9
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work history
Devenir Cap Financial Instruments Quotation Service (DCFIQS)
Dubai
03.2023 - 09.2023
- Handled bank account opening documentation and ensured accuracy of customer records.
- Managed documentation flow, maintained confidentiality, and supported administrative operations.
- Provided client support and coordinated with internal teams to ensure efficient service delivery.
Software Tester
IBS Software
Kerala
11.2021 - 07.2022
- Worked as Software Tester and supported process documentation and assisted in client communication for project updates.
- Ensured smooth coordination between departments to maintain service quality.
Software Tester
01.2015 - 01.2021
- Worked with various IT companies in the role of Software Tester, responsible for test execution, cross-team coordination, and preparing test documentation.
Education
Bachelor of Engineering - Computer Science & Engineering
Anna University
Tamil NaduSkills
- Customer Communication & Support
- Administrative Coordination
- Documentation & Record Management
- Problem Solving & Complaint Handling
- Time Management & Multitasking
- MS Office (Word, Excel)
- Positive Attitude & Team Collaboration
- Proactive follow-up behaviour
- Helpdesk operations
- Familiarity with company policies
- Client-Focused approach
- Order processing capability
Certification
Completed Software Testing Course — Tech Masters, Trivandrum
PERSONAL DETAILS
Languages Known: Malayalam, English, Hindi
HOBBIES
Listening to music, Drawing, Playing Badminton
Timeline
Devenir Cap Financial Instruments Quotation Service (DCFIQS)
03.2023 - 09.2023
Software Tester
IBS Software
11.2021 - 07.2022
Software Tester
01.2015 - 01.2021
Bachelor of Engineering - Computer Science & Engineering
Anna University