Varun Malhotra
Summary
To give my career a solid start by joining eminent and highly professional Company and contributes to the success of the company by outstanding performances i work to improve myself and my skills that’s part of becoming better at what i do.
Overview
6
6
years of professional experience
Work history
Customer service executive
Aster Clinic
Dubai, Dubai
2025.06 - 2026.02
- Enhanced brand reputation with excellent telephone etiquette.
- Provided accurate information to customers, which resulted in fewer returned orders.
- Performed administrative duties efficiently; this included managing schedules, organising files and drafting correspondence.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Utilised CRM software proficiently, streamlining the complaint handling process.
- Managed difficult situations for positive outcomes.
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
Sales Executive
Hans Hyundai
India, New Delhi
2023.01 - 2024.10
- Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.
- Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership with an average customer satisfaction review score of 95 percent.
- Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget.
- Showcased product features and benefits to drive sales.
- Participated in continuous product development training to maximise sales potential.
Sales Executive
Magic Auto
2019.12 - 2023.01
- Follow up on inquiries via email, internet forms, and phone calls to ensure customers have all the information they need in order to make an informed purchase.
- Negotiate deals on buying and leasing automobiles to the satisfaction of both the customer and the dealership with an average customer satisfaction review score of 95 percent.
- Educate customers on the features, options, and packages on a range of make and model of vehicles to assist them in making a purchase that fits their needs and budget.
- Showcased product features and benefits to drive sales.
- Participated in continuous product development training to maximise sales potential.
Education
Bachelor of commerce - undefined
Indra Gandhi National Open University
12th - undefined
National Institute Of Open University
10th - undefined
Nav Bharti Senior Secondary School
Skills
- Excellent communication and customer service skills to ensure that customers feel comfortable and are able to make an informed purchase
- Extensive knowledge of vehicles, including the different options and packages, that allows me to answer a wide range of questions from customers
- Familiar with basic computer applications, as well as accounting software and database user interface and query software
- Ability to hear and understand the concerns of customers so that they feel more comfortable during the buying process
- Negotiating skills that allow me to find the right deal that meets the needs of both customers and dealership
- Customer service metrics
Languages
Hindi
English
Punjabi
HOBBIES
Playing Football, Cricket, Swimming, Table Tennis, Photography, Travelling, vlogging
Extra Curricular activities
English language British council
Timeline
Customer service executive
Aster Clinic
2025.06 - 2026.02
Sales Executive
Hans Hyundai
2023.01 - 2024.10
Sales Executive
Magic Auto
2019.12 - 2023.01
Bachelor of commerce - undefined
Indra Gandhi National Open University
12th - undefined
National Institute Of Open University
10th - undefined
Nav Bharti Senior Secondary School