Varun Sharma
Dubai
Summary
Accomplished professional with a proven track record in client management and operations. Founded and led a successful immigration consultancy for several years, developing strong leadership and business management skills before strategically closing the business due to market shifts. Recently acquired 11 months of valuable experience in the holiday home industry, expertly managing bookings across major platforms such as Airbnb, Booking.com, Bayut, and Dubizzle. Adept at client relationship management, conflict resolution, and operational efficiency to consistently deliver exceptional guest experiences, and foster repeat business. Currently seeking new opportunities in the holiday home sector to leverage my diverse expertise, and drive excellence in service delivery.
Overview
16
16
years of professional experience
Work History
Communication Executive
Frank Porter Vacation Homes
09.2024 - Current
- Handling new inquiries via Airbnb, Bayut, Dubizzle, Booking.com, and phone calls for short- and long-term stays.
- Respond promptly and professionally to guest chats across multiple platforms.
- Apply dynamic pricing and discounts for new and extended bookings.
- Coordinating with guests to confirm bookings, address inquiries, and manage special requests.
- Follow up on part payments for long-term stays to ensure timely collections.
- Maintaining high guest satisfaction to encourage repeat bookings.
- Achieved highest direct booking sales of AED 300,000 in a single transaction through own platform.
Founder
MCS Consultants
05.2018 - 05.2024
- Established and managed an immigration consultancy serving diverse client needs.
- Oversaw end-to-end case management, client communications, and visa applications.
- Managed a team of 15 across sales, finance, and client services, providing leadership and conflict resolution.
- Guided the team through escalations and disputes, ensuring timely resolutions and client satisfaction.
Manager Service Team
Permits And Visas Dubai
01.2016 - 03.2018
- Led a team of 8, ensuring efficiency and target achievement.
- Handled escalations, complex cases, and high-priority client requirements.
Client Services Manager
Permits And Visas Dubai
01.2014 - 05.2015
- Managed visa applications, client queries, and case escalations across multiple countries.
- Addressed escalations promptly to maintain high client satisfaction.
Immigration Manager
Visa Migrant India Pvt Ltd
01.2012 - 09.2014
- Handled immigration cases, provided guidance, and coordinated with international attorneys.
Immigration Specialist
Visas Simply India Pvt. Ltd.
05.2012 - 11.2012
- Managed visa processing and client communications for various destinations.
Client Services Manager
Global Visas India Pvt. Ltd.
11.2009 - 04.2012
- Handled visa cases, client escalations, and coordinated with embassies and global offices.
Education
Bachelor of Arts -
University of Delhi
01.2013
12th Grade -
C.B.S.E.
01.2007
10th Grade -
C.B.S.E.
01.2005
Skills
- Client Relationship Management
- Immigration Case Management
- Visa Application Processing
- Team Leadership
- Training
- Conflict Resolution
- Communication
- Negotiation
- Problem Solving
- Pricing Strategy
- Discount Management
- Multi-platform Guest Management
- Booking Management
- Operations Optimization
- Workflow Optimization
- Escalation Handling
- Quality Assurance
- Analytical Skills
- Research Skills
Languages And It Skills
- Fluent in both verbal and written Hindi and English
- Proficient in MS Office (Word, Excel, PowerPoint), Internet research, and online communication tools
- Experienced with property and booking platforms: Airbnb, Booking.com, Bayut, Dubizzle
- Quick learner of new digital platforms and tools
Timeline
Communication Executive
Frank Porter Vacation Homes
09.2024 - Current
Founder
MCS Consultants
05.2018 - 05.2024
Manager Service Team
Permits And Visas Dubai
01.2016 - 03.2018
Client Services Manager
Permits And Visas Dubai
01.2014 - 05.2015
Immigration Specialist
Visas Simply India Pvt. Ltd.
05.2012 - 11.2012
Immigration Manager
Visa Migrant India Pvt Ltd
01.2012 - 09.2014
Client Services Manager
Global Visas India Pvt. Ltd.
11.2009 - 04.2012
Bachelor of Arts -
University of Delhi
12th Grade -
C.B.S.E.
10th Grade -
C.B.S.E.
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