VARUN VINAYAK B S
Dubai,UAE
Summary
Results-driven professional with expertise in contract governance, billing accuracy, and dispute resolution, ensuring compliance and operational excellence. Demonstrates proficiency in SLA monitoring, process standardisation, audit preparedness, and maintaining quality assurance standards to optimise workflows and enhance service delivery. Skilled in root cause analysis, workflow automation, revenue tracking, financial reporting, and month-end closures using ERP systems like SAP and CMS platforms such as SharePoint. Adept at leveraging tools including Power BI, Excel, Microsoft 365, ServiceNow, Salesforce.com to drive data-driven decision-making and streamline SaaS operations. Committed to advancing procurement and contract management processes while fostering continuous improvement in financial controls and operational efficiency.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Contract & Finance Specialist
Allianz Technology
Trivandrum
05.2022 - 10.2025
- Directed end-to-end contract execution and managed complex billing operations for multi-regional portfolio (Americas, APAC, & Australia).
- Automated critical contract workflows using SharePoint, significantly improving contract governance and boosting processing speed and efficiency by 20%.
- Spearheaded comprehensive invoice validation and dispute resolution processes, resulting in high financial accuracy and supporting accurate month-end financial reporting.
- Ensured 100% audit readiness through stringent revenue tracking, compliant reporting, and strengthened financial accuracy using SAP driven invoicing and month-end controls.
Account Operations Lead
Hewlett Packard Enterprise
Chennai
04.2017 - 05.2022
- Handled North American accounts complete billing and contract management, guaranteeing complete and on-time month end closings along with financial accuracy.
- Introduced QC enhancements and operating process modelling that decreased cycle time of regulatory conflicts by 60%.
- Streamlined and improved SAP invoicing, which improved billing precision and enhanced overall financial accuracy.
- Performed extensive deep root cause analysis and established quality control systems that reduced invoice disputes across team by 60-70%.
Lead Customer Support & QA
Sutherland Global Services
Chennai
08.2012 - 04.2017
- Managed Quality Assurance and Support Operations for key Amazon programs (Kindle & Echo) and ensured service standards were met.
- Used Root Cause Analysis and specific process improvements to achieve 75% decrease in operational disputes.
- Achieved CSAT score greater than 95% through SQMS based audits and focused agent coaching.
- Assisted in upkeep of high standards of audit ready documentation and quality for all service lines.
Education
Bachelor of Engineering - Computer Science
Arignar Anna Institute of Science & Technology
Chennai 06.2008 - 05.2012
Skills
- Contract governance
- Billing accuracy
- Dispute resolution
- Quality assurance
- Audit preparedness
- Workflow automation
- Financial reporting
- Invoice validation and control
- ERP: SAP
- CMS: SharePoint
- Service management: ServiceNow
- SaaS operations: Salesforcecom
- Data analysis: Power BI, Excel
- Productivity tools: Microsoft 365
- Procurement and contract management
Websites
LANGUAGES
English (Full Professional Proficiency)
Malayalam (Native & Full Professional Proficiency)
Tamil (Full Professional Proficiency)
Hindi (Beginner)
Accomplishments
- Reduced invoice disputes by 60-70% through deep Root Cause Analysis and QC frameworks.
- Improved workflow efficiency by 15-20% through Automation of Contract Management processes in SharePoint.
- Maintained >95% customer satisfaction for Amazon Kindle/Echo programs.
- Ensured 100% audit readiness through accurate revenue tracking and compliant reporting.
- Enhanced control over financial accuracy through SAP driven invoicing and month end controls.
Timeline
Contract & Finance Specialist
Allianz Technology
05.2022 - 10.2025
Account Operations Lead
Hewlett Packard Enterprise
04.2017 - 05.2022
Lead Customer Support & QA
Sutherland Global Services
08.2012 - 04.2017
Bachelor of Engineering - Computer Science
Arignar Anna Institute of Science & Technology
06.2008 - 05.2012