Varun Kumar Nishad
CUSTOMER SERVICE OFFICER
Dubai
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
15
15
years of professional experience
Work History
Customer Service Officer
Flexigistic LLC
JAFZA Dubai
06.2015 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Inbound and Outbound Warehouse Associate
Gerab National Enterprises
JAFZA Dubai
12.2013 - 05.2015
- Strapped items down over protective padding to secure throughout transportation.
- Surrounded items in cling film, padded blankets and tape to protect from damage.
- Assembled and filled more than [Number] shipments per day and prepared all shipping documentation.
- Operated equipment while observing standard safety procedures.
- Arranged items at destination according to customer requests and instructions.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Store Associate
Arrow Pipe and Fittings FZCO
JAFZA DUBAI
06.2007 - 10.2013
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Approached browsing customers to initiate conversations to determine buying preferences.
Education
MBA - Marketing Management And Research
Anna Mali University
06.2017
Bachelor of Arts - Political Science
DDU Gorakhpur University
Gorakhpur Uttar Pradesh India06.2002
Skills
- Teambuilding
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Analytical and Critical Thinking
- Multitasking Abilities
- Planning and Coordination
- Interpersonal Communication
- MS Office
- Data Entry
- Problem-Solving
- First Aid/CPR
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Customer Service Officer
Flexigistic LLC
06.2015 - Current
Inbound and Outbound Warehouse Associate
Gerab National Enterprises
12.2013 - 05.2015
Store Associate
Arrow Pipe and Fittings FZCO
06.2007 - 10.2013
MBA - Marketing Management And Research
Anna Mali University
Bachelor of Arts - Political Science
DDU Gorakhpur University
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