Summary
Overview
Work history
Education
Skills
Languages
References
Interests
Other Experience
Certification
Timeline
Generic
Vasantha Prakas

Vasantha Prakas

Dubai,United Arab Emirates

Summary

Experienced in technical sales with a strong understanding of the sales cycle, target setting, and tracking. Proven ability to enhance customer satisfaction through detailed assessments and key account handling. Skilled in partnership development, competitor intelligence gathering, and driving business growth. Career goal: to leverage expertise in technical sales to foster long-term client relationships and achieve organizational success.

Proactive and detail-orientated individual with excellent time management and communication skills. Friendly, motivated and hardworking team player. Comfortable in fast-paced environments and willing to take on challenging work.

Seasoned Account Manager with [number] years of experience. Shares excellent client oversight, issue resolution and relationship-building skills. Highly effective at maximising repeat business opportunities.

Friendly and supportive leader with focus on maintaining and extending client relationships. Investigates low-performing accounts and adapts strategies to increase sales and retention. Proven success at negotiating commercial contracts to achieve high renewal rate.

Overview

22
22
years of professional experience
1
1
Certification

Work history

Account Manager – Managing Key Accounts – Annual Maintenance Contract, FSMA, Managed Print Services (MPS), HP Supplies Big Deal Program (SBD) & RICOH Supplies

Jumbo Electronics Co. Ltd. (LLC)
, UAE
11.2018 - 02.2026
  • Managed over 100 MPS/FSMA customers, achieving a 95% renewal success rate, resulting in $1.7M revenue.
  • Secured new MPS clients including JW Marriott Marquis Hotel Dubai and Grosvenor House.
  • Generated MPS accounts for HP and RICOH devices, expanding service offerings.
  • Oversaw renewals of existing contracts while driving upselling initiatives.
  • Managed SMB and enterprise print contracts, promoting genuine supplies.
  • Reduced COGS by sourcing alternative spare parts, increasing contract profitability.
  • Controlled aged stock effectively, enhancing overall business profitability.
  • Conducted payment follow-ups with key account customers to ensure timely settlements.
  • Managed key accounts through effective communication and relationship building with clients.
  • Coordinated annual maintenance contracts ensuring compliance with service level agreements.
  • Developed strategic plans for Managed Print Services to optimise client satisfaction and efficiency.
  • Oversaw supply chain management for HP & RICOH Supplies, streamlining operations and improving service delivery.
  • Analyzed client needs and customised solutions to address specific requirements and challenges.
  • Led cross-functional teams to drive project success and achieve business objectives for key accounts.
  • Trained and mentored junior staff on account management best practices and client engagement strategies.
  • Worked closely with product development teams for customizing offerings according to client needs.
  • Led team meetings for efficient communication and project updates.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Analysed sales data for identifying opportunities for growth.
  • Facilitated training sessions to upskill junior team members.
  • Conducted market research to stay abreast of industry trends.
  • Monitored competitor activity, staying ahead in the market competition.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Collaborated with sales team for achieving shared objectives.
  • Prepared detailed reports to provide insight into account performance.
  • Negotiated contracts to secure profitable deals.
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Increased client satisfaction, implementing strategic account plans to foster growth.
  • Monitored customer trends and account performance to proactively identify and rectify challenges.
  • Built rapport with new and existing customers to boost client retention.
  • Communicated with potential and existing customers in-person, over telephone and via webchat.

Customer Support Manager – Managing Key Accounts – Annual Maintenance Contract & Managed Print Services (MPS)

Ensure Middle East Trading LLC (Erstwhile known as Redington Middle East LLC)
12.2014 - 11.2018
  • Achieved more than $ 1M GM(Gross Margin) per year for consecutive 4years (more than $ 5M) with approximately 30% growth year on year.
  • New business plan proposed and implemented- Enterprise support service, Managed Print Service, Full Service Maintenance Agreement (FSMA) etc..
  • Increased the number of Maintenance contracts year on year.
  • Responsible for preparing SLA and contracts with Corporate Customers and B2B contracts.
  • Successfully managed the service delivery of around 150 plus contracts with an average uptime of 95%.
  • Secured the renewals of existing contracts and boosted upselling.
  • Managing SMB/Enterprise print contracts and promoted genuine supplies.
  • Managing the service delivery for all contract customers.
  • Played a key role in reducing the COGS (Cost of Goods Sold) of the contracts by finding alternate sources for spare parts and thus increased profitability of the contracts.
  • Planning buffer stock to meet the SLA.
  • Managing to control the aged stock and thus increased the business profitability.
  • Payment Follow-up with AMC / MPS Customers.
  • Ensure is an authorized service provider and system integrator for major IT brands like Acer, Dell, Fujitsu, HP, IBM, Lenovo, NetApp, Microsoft, Samsung, Trend Micro etc., and a fully owned subsidiary of Redington India Ltd.
  • Report to the Business Head - AMC, MEA, Services with full accountabilities for the above areas.

Assistant Customer Support Manager – Abu Dhabi

Abu Dhabi
04.2010 - 12.2014
  • Successfully developed AMC Business.
  • Successfully done the renewals of existing AMC, handled the customer escalations and thus managed the various customers so that the healthy relationship is maintained between the customers and thus ensured loyal customers.
  • Successfully managing SLA, TAT, FIT, PPSN, Re repairs for (Warranty, Post warranty & Contract customers).
  • Buffer stock planning for AMC customers to meet SLA.
  • Payment follow-up for all contract customers.
  • Meeting with existing customers for good relationship.

Team Leader – Abu Dhabi

Abu Dhabi
04.2006 - 04.2010
  • Successfully formed a strong team for customer communication and escalation management which enabled the organization to establish strong relationship with the customers and partners and thus created a wow experience for the customers
  • Successfully formed a structured delivery team specifically for the contracts and thus developed the AMC business.
  • Conducted regular periodic business and delivery review with the clients and the management
  • Secured the largest contract in the history of Ensure UAE
  • Managed the administrative process and service delivery of contracts for key accounts, including RTA, RAK Bank, Dynatrade Automotive

Customer Support Engineer – Dubai

Dubai
11.2003 - 04.2006
  • Established a focus approached on business development of Annual maintenance contracts
  • Played the key role as the coordinator for ISO 9000-2000 certification including documentation and staff training.
  • Customer feedbacks were taken and analyzed as part of continuous improvement program
  • Secured and maintained more contract customers thus functioned as a catalyst for business development.
  • Functioned as SPOC for receiving, managing & delivering the repair events of warranty & post warranty

Education

Diploma of Education -

Sun Institute Of Technology
Tamil Nadu,India

Skills

  • Sales cycle understanding
  • Target setting and tracking
  • Technical sales background
  • Customer satisfaction assessments
  • Partnership development experience
  • Competitor intelligence gathering
  • Key account handling

Languages

English, Hindi, Malayalam and Tamil
Beginner
English
Beginner

References

REFERENCES ARE AVAILABLE UPON REQUEST

Interests

Playing Cricket., Watching Movies.

Other Experience

Other Experience as Technical Assistant & Customer Support Engineer in India (2 years)

Certification

1.Certified in Selling HP -Print LifeCycle Services[2021].

2.Certified in Selling HP Component MPS(cMPS)2024.

3.Certified in MPS Value Proposition and strategy.

4.Certified in pMPS 2014 delta path.

5.HP Amplify Impact-Sustainability (Basics).

6.Certified in Selling Sustainable Print Solutions.

7.Certified in Sustainable Impact Advantages of HP Supplies.

Timeline

Account Manager – Managing Key Accounts – Annual Maintenance Contract, FSMA, Managed Print Services (MPS), HP Supplies Big Deal Program (SBD) & RICOH Supplies

Jumbo Electronics Co. Ltd. (LLC)
11.2018 - 02.2026

Customer Support Manager – Managing Key Accounts – Annual Maintenance Contract & Managed Print Services (MPS)

Ensure Middle East Trading LLC (Erstwhile known as Redington Middle East LLC)
12.2014 - 11.2018

Assistant Customer Support Manager – Abu Dhabi

04.2010 - 12.2014

Team Leader – Abu Dhabi

04.2006 - 04.2010

Customer Support Engineer – Dubai

11.2003 - 04.2006

Diploma of Education -

Sun Institute Of Technology
Vasantha Prakas