Vasim Shaikh

A dynamic and innovative Operations Leader with extensive experience in SaaS product delivery, project management, and operational strategy within fast-paced environments. Proven expertise in overseeing end-to-end delivery processes, from project initiation to deployment, including onboarding new clients and ensuring smooth software adoption. Demonstrated success in leading cross-functional teams, optimizing resources, and implementing QA testing frameworks to enhance product reliability. Adept at driving process improvements, managing risks, and fostering strong client and team relationships across diverse cultural contexts.

• Project Leadership in SaaS Delivery: Spearheaded the end-to-end delivery process of SaaS products at Digybite, successfully managing project scopes, timelines, and resource allocations to ensure on-time and within-budget delivery.
• Operational Excellence & Client Onboarding: Pioneered a client onboarding framework that reduced time-to-value by 40%, enhancing client satisfaction and product adoption rates.
• QA Process Implementation: Established QA testing processes that led to a 30% improvement in product reliability and customer satisfaction by identifying and rectifying defects ahead of deployments.
• Resource Optimization: Implemented resource planning strategies that increased team efficiency by 25% and reduced operational costs by 15% without compromising SLA compliance.
• Process Improvement & Automation: Initiated workflow automation tools that streamlined operations, reducing manual processing time by 50% and significantly increasing team productivity.
• Risk Management & Compliance: Developed risk management policies that mitigated potential compliance issues, ensuring adherence to data privacy regulations and industry best practices.

• Languages: Fluent in English, Hindi
• Technical Skills: Advanced proficiency in SQL, Excel, R, Tableau, Looker Studio, G Suite, Confluence, JIRA Project Management, Click Up, Asana, HubSpot,
• Travel History: 25 and Counting