Vathchaladevi Thulasidass

Accounts Receivable Executive

Power and Cooling Middle East LLC (Partners of Schneider Electrics)

2021.05 - Current

Client Engagement: Build and nurture strong relationships with key clients, understanding their business needs and goals
Act as the main point of contact for clients, ensuring a high level of responsiveness and communication.
Account Management: Develop and implement account plans to achieve client objectives and company targets
Collaborate with internal teams to ensure the timely delivery of services and solutions to clients.
Client Satisfaction: Proactively address client concerns and resolve issues to ensure satisfaction
Gather client feedback and communicate insights to internal teams for continuous improvement.
Upselling and Cross-Selling: Identify opportunities for upselling and cross-selling additional services or features to existing clients
Collaborate with the sales team to expand the range of services offered to clients.
Contract Renewals: Manage contract renewals and negotiations, ensuring favorable terms for both the client and the company
Work to minimize client churn and maximize client retention.
Strategic Planning: Develop and execute strategic account plans to achieve revenue and growth targets
Stay informed about industry trends and client needs to provide proactive solutions.
Communication: Communicate important updates, service enhancements, and maintenance schedules to clients
Conduct regular check-ins and business reviews with key clients.
Reduced outstanding balances by diligently monitoring aged accounts and following up with customers.
Conducted regular account reviews to identify opportunities for increasing revenue and improving cash flow management.
Streamlined billing procedures for improved customer satisfaction and timely payments.
Contributed to the development of departmental goals, objectives, and systems to enhance overall performance.
Supported internal audits by providing thorough documentation of accounts receivable transactions and practices.
Assessed credit risk profiles of new clients before granting credit limits, mitigating potential losses due to nonpayment.
Provided exceptional customer service while addressing inquiries related to billing issues or account status updates.
Collaborated with sales teams to resolve invoicing discrepancies and maintain positive client relationships.
Enhanced cash flow by efficiently managing accounts receivable processes and resolving payment disputes.
Ensured compliance with relevant industry regulations through constant monitoring of policy changes and adjusting procedures accordingly.
Assisted in month-end closing activities, including the preparation of detailed reports for management review.
Increased collection rates through effective negotiation tactics and payment plan arrangements.
Facilitated dispute resolution between customers and internal stakeholders while preserving long-term business partnerships.
Exceeded collection targets through a proactive approach to collecting overdue funds from clients while maintaining strong relationships.
Improved invoice accuracy by collaborating closely with other departments on pricing structures, discounts, and contract terms.
Developed customized solutions for clients experiencing difficulty fulfilling their financial commitments, ensuring continued business relations.
Safeguarded company assets by adhering to strict credit control policies, minimizing bad debt writeoffs.
Maintained accurate records by consistently updating account information, tracking payments, and reconciling accounts.
Implemented process improvements that increased efficiency in the accounts receivable function, enabling faster responses to customer inquiries.
Optimized company financial health by identifying trends in late payments and developing strategies to address them.
Created simple to moderately complex reports using variety of business tools.
Assisted manager with maintaining payer scorecards, creating payer meeting agendas and communicating issues to provider representatives.
Liaised with departments to resolve escalated AR and denial issues.
Identified and resolved systematic and operational root causes of denials and outstanding AR.
Reviewed workflows to improve, implement, communicate and maintain AR resolution process.
Verified discrepancies and resolved clients' billing issues
Prepared bills receivable, invoices, and bank deposits.
Reconciled daily AR ledger and verified proper posting.
Processed incoming payments in accordance with established financial policies.
Updated aging reports based on daily audits.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Maintained account accuracy by reviewing and reconciling checks monthly.

Operation Manager

Meon DMCC

2014.04 - 2020.09

Handled the complete operation of the company (Sales & Service).
Conducted weekly review meetings on sales with the sales team.
Conducted monthly reviews with the service team.
Handled accounts, HR, and admin at a higher level.

Receptionist Cum Telephone Operator

Gulf Spic Engineering LLC.

2008.06 - 2011.12

Handled all incoming calls.
Received and sent faxes and couriers.
Communicated official information to all sites.
Data entry in accounting software.
Bookkeeping.

Assistant Accountant

Black Pearl Caviar Int’l

2004.12 - 2005.03

Answered phone calls and customer queries to offer efficient customer service.
Greeted incoming customers and guided them.
Data entry in accounting software.
Followed up with debtors for pending payments.
Informed suppliers of cheques available for collection and dispensing against a valid receipt.
Prepared quotations, LPOs, and invoices.
Bookkeeping.
Monitored the use of petty cash.
Booked air tickets for staff whenever required.

Front Desk officer

Maruti Service Masters (Subsidiary Of Maruti Udyog Ltd.)

2004.01 - 2004.10

Greeted customers and guided them.
Opened job cards and billing.
Informed customers of the vehicle status.
Maintained records and reported to the manager on a daily basis.
Made pre-bookings for service vehicles.
Sent mails about free check-up camps to customers.

Customer Care Executive

Khivraj Motors Ltd

2001.07 - 2003.12

Handled all incoming calls.
Handled and guided walk-in customers.
Communicated official information to all branch levels.
Received faxes, couriers, and forwarded them to the concerned persons.
Arranged air tickets for the company staff for their vacation.

Summary

Overview

Work History

Accounts Receivable Executive

Operation Manager

Receptionist Cum Telephone Operator

Assistant Accountant

Front Desk officer

Customer Care Executive

Education

Bachelor of Science - Mathematics

Skills

Sponsorship

Accomplishments

Personal Information

Timeline

Accounts Receivable Executive

Operation Manager

Receptionist Cum Telephone Operator

Assistant Accountant

Front Desk officer

Customer Care Executive

Bachelor of Science - Mathematics

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