VEBEM SHARON
RETAIL MANAGER
DUBAI
Summary
Assistant Store Manager with 5+ years of experience of developing, planning and implementing sales strategy to achieved quarterly and yearly targets. successfully managed a group of 14+ people motivating teams to achieve project goals, employing exceptional rapport and relationship, building abilities to cultivate lasting and positive relations among team members and clients. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution.
Overview
8
8
years of professional experience
4
4
Certification
Work History
Assistant Manager
M. H. Alshaya Group LLC, Dubai
2019.06 - Current
- Worked closely with manager to established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Met and surpassed business targets by Planning and implementing effective selling strategies and employee engagement
- onboarding new associates, empower and develop employees by nurturing talent to develop skilled and capable workforce.
- Plan schedules and delegate assignments to meet coverage and service demands.
- Maintained positive customer relationships by responding quickly to customer service inquires.
- Plan and execute merchandise changes in the store to feature new products and promotions.
- Developed long-term training strategies for new and existing employees across multiple departments to improve product knowledge and build confidence among team
- Oversaw third-party contracts and service level agreements for facilities maintenance, security and waste management.
- Helped senior management plan and carry out daily operations and meet key objectives.
- Maintained positive, professional working environment to optimize staff and customer satisfaction.
Store Supervisor
M.H Alshaya Group LLC, Dubai
2018.02 - 2019.06
- Maintained store presentation standards with attractive merchandise displays and clean, tidy and well-organized shop floor.
- Employed sales skills to determine visitors' needs, recommending and selling additional products for increased revenue.
- Acquired knowledge of products and provided expert advice and product information to facilitate purchases.
- Handled clients' complaints with excellent knowledge of compensation procedures and return policies.
- Monitored cashiers work and balanced registers to maintain strong financial controls.
- monitored sales processes to identify areas in need of improvement and implemented systems improve opportunities
- ensure high levels of customers satisfaction through associate engagement and excellent customer service.
Customer Service Representative
SANTA LUCIA
2016.03 - 2018.07
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma - Diploma in Business Management
ALISON ONLINE COURSE
ONLINE02.2024
Certification - Business Management Essentials
ALISON COURSES
ONLINE02.2024
Bachelor of Science - Agricultural And Environmental Engineering
COLLEGE OF TECHNOLOGY
Cameroon12.2018
Skills
- Leadership Skill
- Communication Skill
- Strategic Thinking skills
- Problem solving skills
- Decision making skills
- Team building and collaboration
- Adaptability and Flexibility
- Store Management
- General office administration
- Time management
- Digital Marketing
Accomplishments
- Advanced from a store supervisor to an Assistant store manager quickly as result of my driven and outstanding performance at achieving sales goals and building high performing teams.
- Successfully finished a Sale EQ course which has enhance my soft people skills enabling to balance human and business needs
- UAE Driving license
Certification
- Certificate of Achievement in Leadership and management development.
Languages
English
Advanced
C1
French
Elementary (A2)
Reading
- reading has always broaden my imagination across horizons. i wouldn't possibly trade it for anything else. reading has made me develop analytical thinking and open mindedness. its wonderful how a few lines can have so many varied interpretations and can give rise to a multitude of emotions and opinions.
Timeline
Assistant Manager
M. H. Alshaya Group LLC, Dubai
2019.06 - Current
Store Supervisor
M.H Alshaya Group LLC, Dubai
2018.02 - 2019.06
Customer Service Representative
SANTA LUCIA
2016.03 - 2018.07
Diploma - Diploma in Business Management
ALISON ONLINE COURSE
Certification - Business Management Essentials
ALISON COURSES
Bachelor of Science - Agricultural And Environmental Engineering
COLLEGE OF TECHNOLOGY
- Certificate of Achievement in Leadership and management development.
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